FAQ

COVID-19

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

Anti-bacterial wipes are used to clean each pair of sunglasses a customer tries on before returning them to the shelf. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock that has not been tried on by other customers.

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Depending on the courier, you may even request contactless delivery — in which couriers drop the package at your door or at a designated location with no personal interaction — to reduce the risk of person-to-person transmission for both you and the courier driver.

For everyone’s safety, we’ve adopted protective measures to reduce the spread of Covid-19 in our store.

- All displayed sunglasses are sanitized before - and after each trial
- All our consultants sanitize their hands frequently
- We frequently sanitize all surfaces

But we also need your support:

- Please wait outside the store until an employee asks you inside. Only two customers can be in our store at a time.
- We invite everyone inside the store to wear a face mask and please keep at least 1.5 meter distance from others.

** The A’s refer to the US CDC, as an international health authority.

PRODUCT RANGE

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look. •  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

It is currently not possible to customize your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as shown in the online version.

Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases that encourage violence, content that violates another party's trademark or intellectual property rights, among others.

SHIPPING & RETURNS

Shipping is completely free, while returns has a cost of 75.00 DDK.

Yes, you will have 60 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.

This doesn’t apply to customised products (glasses and accessories), so called REMIX, because they are personalised and have been custom made for you.

Anyway please be aware that you can always return customised items, in case you will receive faulty products (See the  Return policy section  for more details).

You can return products purchased at Ray-Ban.com within 60 days of receiving shipment, with the exception of customised items (REMIX), because they have been custom made for you.

For further details, check our Shipping Policy

BUY ONLINE & CUSTOMER SERVICE

For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of your sunglasses and eyeglasses with our Official Size Guide

Mistakes happen and we want you to be happy with your order, so we have allowed an hour grace from your purchase to cancel your order, contacting our customer service

Contacting Ray-Ban Customer Services is very simple:You can use the form in the Contact Us section on the website (you can find it in the footer).You can phone us on 80 252845, Monday-Friday|Saturday-Sunday 10:00AM-07:00PM|Closed, for Order & Return related inquiries.

All the components are made in Italy and assembled in Italy according to each order.

Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.

Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.

With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.

As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.

In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.

The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.

During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.

Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.

Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.

Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.

When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403

If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/denmark/report-fakes

back button Shopping online

FAQ

COVID-19

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

Anti-bacterial wipes are used to clean each pair of sunglasses a customer tries on before returning them to the shelf. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock that has not been tried on by other customers.

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Depending on the courier, you may even request contactless delivery — in which couriers drop the package at your door or at a designated location with no personal interaction — to reduce the risk of person-to-person transmission for both you and the courier driver.

For everyone’s safety, we’ve adopted protective measures to reduce the spread of Covid-19 in our store.

- All displayed sunglasses are sanitized before - and after each trial
- All our consultants sanitize their hands frequently
- We frequently sanitize all surfaces

But we also need your support:

- Please wait outside the store until an employee asks you inside. Only two customers can be in our store at a time.
- We invite everyone inside the store to wear a face mask and please keep at least 1.5 meter distance from others.

** The A’s refer to the US CDC, as an international health authority.

PRODUCT RANGE

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look. •  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

It is currently not possible to customize your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as shown in the online version.

Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases that encourage violence, content that violates another party's trademark or intellectual property rights, among others.

SHIPPING & RETURNS

Shipping is completely free, while returns has a cost of 75.00 DDK.

Yes, you will have 60 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.

This doesn’t apply to customised products (glasses and accessories), so called REMIX, because they are personalised and have been custom made for you.

Anyway please be aware that you can always return customised items, in case you will receive faulty products (See the  Return policy section  for more details).

You can return products purchased at Ray-Ban.com within 60 days of receiving shipment, with the exception of customised items (REMIX), because they have been custom made for you.

For further details, check our Shipping Policy

BUY ONLINE & CUSTOMER SERVICE

For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of your sunglasses and eyeglasses with our Official Size Guide

Mistakes happen and we want you to be happy with your order, so we have allowed an hour grace from your purchase to cancel your order, contacting our customer service

Contacting Ray-Ban Customer Services is very simple:You can use the form in the Contact Us section on the website (you can find it in the footer).You can phone us on 80 252845, Monday-Friday|Saturday-Sunday 10:00AM-07:00PM|Closed, for Order & Return related inquiries.

All the components are made in Italy and assembled in Italy according to each order.

Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.

Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.

With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.

As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.

In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.

The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.

During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.

Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.

Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.

Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.

When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403

If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/denmark/report-fakes