RETURNERINGER

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 45 days to return their items.

We know the Holidays are a busy period, so all orders made between 03/11/22 until 31/12/22 have an extended return period of 60 days.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service (80 252845 free toll number) that will create the Return Label & Authorization for you.
 

Vi anbefaler kraftigt, at du bruger en sporbar og forsikringsmæssig forsendelsesmetode. Ray-Ban kan ikke holdes ansvarlig for tabte eller ødelagte pakker.

REFUNDERINGER OG ERSTATNINGER

Du vil modtage en e-mailmeddelelse, når vi refunderer prisen på varen/varerne. Refunderinger ankommer normalt inden for 15 arbejdsdage efter modtagelse. Hvis du har valgt ekspresforsendelse, refunderes forsendelsesomkostninger ikke.

Hvis du har valgt at erstatte et defekt produkt, sendes et nyt produkt til dig, så snart det defekte produkt er modtaget og behandlet på vores lager.

Vi accepterer kun returnering af varer købt fra ray-ban.com, tilpassede (Custom Lab) stel er ekskluderet. Varer, der er købt fra autoriserede Ray-Ban-forhandlere, skal returneres til købsstedet.

Alle refunderinger sker via den oprindelige betalingsmetode.

RETURNERINGER