RATES & POLICIES

There are three shipping options for orders bound for Denmark. Please refer to the cart for precise and updated delivery timings and costs.

Express Shipping: Available for selected standard products. Costs kr90. Items are usually delivered within 2 business days.
Standard and Responsible Shipping: Available for all products. Free of charge. Standard items are usually delivered within 6 business days. Custom items are usually delivered within 6 business days. Prescription items are usually delivered within 8 business days (once your prescription has been validated).

SHIPPING INFORMATION

Delivery times shown in the table include order processing and transit. Please note that delivery can occasionally be delayed due to unforeseen circumstances.
Remember that if you decide to return your item(s), shipping costs will not be refunded.
All packages are fully insured. When Ray-Ban identifies with the couriers that a parcel has not been delivered or arrived empty, then the same item will be shipped again, free of charge for the customer. No refund can be offered in such circumstances. Please refer to the missing and defective goods policy below.
We ship anywhere in Denmark except Greenland. Orders to these addresses will be automatically cancelled from this website.
We do not ship abroad from this site, but our local online stores serve many countries. To check whether shipping is available to a particular country, follow the relevant link from any page of the website, and select the country of destination.
We do not ship to PO boxes and/or military bases. Orders to these addresses will be automatically cancelled.
Custom frames are tailor-made in Italy according to your specifications and therefore involve longer processing and delivery times.

We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped.
You can track the delivery status of your order at any time through your My Account page on Ray-Ban.com.
Remember to check the condition of the package when it's delivered. You can always refuse it or accept it tentatively if you have any reservations.

For all enquiries please Contact us.

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions.

This shipping option consists of either:

Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

*Some exclusions may apply.

Check your order as soon as it arrives to make sure everything is as expected. If your order is incorrect or an item is missing or damaged:
a) Contact our Customer Care team to indicate your order number. Please consider that you must contact us within 14 days of receiving the shipment, otherwise we will not be able to accept responsibility for the item(s).
b) Attach clear pictures of the incorrect or damaged item(s) received, including the SKU code of the eyewear (usually found on the inside of the left temple), the delivery note and the package.
Our Customer Care team will assess the information provided and investigate further. We will get back to you as soon as possible with the resolution