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RETURPOLITIK

DIN TILFREDSHED ER GARANTERET.

Når du handler hos Ray-Ban, kan du altid skifte mening.

Vi har udvidet vores returpolitik til 45 dage under Covid-19-krisen for at hjælpe med at støtte vores kunder i denne usikre tid.

FØLG BLOT DISSE ENKLE TRIN:

  1. Indtast dit ordrenummer og den e-mailadresse, der blev brugt ved bestilling, på siden Mine ordrer.
  2. Følg den guidede procedure, og udskriv returetiketten & autorisationen.
  3. Pak vare(r) i den originale emballage inklusive dokumentation, tilbehør og manualer, der er modtaget med produktet - Sørg for, at pakken er sikker, og at indholdet ikke risikerer at blive beskadiget under forsendelse.
  4. Sæt den forudbetalte returetiket på ydersiden af pakken, der dækker enhver tidligere adresseetiket.
  5. Hvis du foretrækker det, kan du ringe til vores kundeservice (08003767955), der opretter returetiketten og autorisationen for dig.
MINE ORDRER

Vi anbefaler kraftigt, at du bruger en sporbar og forsikringsmæssig forsendelsesmetode. Ray-Ban kan ikke holdes ansvarlig for tabte eller ødelagte pakker.

REFUNDERINGER OG ERSTATNINGER

Du vil modtage en e-mailmeddelelse, når vi refunderer prisen på varen/varerne. Refunderinger ankommer normalt inden for 15 arbejdsdage efter modtagelse. Hvis du har valgt ekspresforsendelse, refunderes forsendelsesomkostninger ikke.

Hvis du har valgt at erstatte et defekt produkt, sendes et nyt produkt til dig, så snart det defekte produkt er modtaget og behandlet på vores lager.

Vi accepterer kun returnering af varer købt fra ray-ban.com, tilpassede (REMIX) stel er ekskluderet. Varer, der er købt fra autoriserede Ray-Ban-forhandlere, skal returneres til købsstedet.

Alle refunderinger sker via den oprindelige betalingsmetode.

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on 80-252845 if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

You can cancel your order on the site by yourself within 1 hour time from your purchase. After this time, the order will be handled by our systems and cancellation will not be available anymore. Do not hesitate to contact Ray-Ban Customer Care if you need further information.

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