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1. Can COVID-19 transmit through eyes?   

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

2. Do glasses help protect against COVID-19?   

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

3. How should I clean my glasses in this period?   

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

4. What can I do about increased screen time straining my eyes?   

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

5. What is the company doing in light of COVID-19?   

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

6. How are the glasses in your stores cleaned/sanitized?   

Anti-bacterial wipes are used to clean each pair of sunglasses a customer tries on before returning them to the shelf. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock that has not been tried on by other customers.

7. Where are your products made?   

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

8. Are your packages safe to open?   

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

9. Are packages coming from China and other high-risk countries safe to open?   

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids

10. Should I expect delays in deliveries due to the COVID-19 emergency?   

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.

11. Are your online deliveries safe?   

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Depending on the courier, you may even request contactless delivery — in which couriers drop off the package at your door or at a designated location without any personal interaction — to reduce the risk of person-to-person transmission for both you and the courier worker.

12. Which protective measures are you taking in Ray-Ban Stores to reduce the spread of Covid-19?   

For everyone’s safety, we’ve adopted protective measures to reduce the spread of Covid-19 in our store.

- All displayed sunglasses are sanitized before - and after each trial
- All our consultants sanitize their hands frequently
- We frequently sanitize all surfaces

But we also need your support:

- Please wait outside the store until an employee asks you inside. Only two customers can be in our store at a time.
- We invite everyone inside the store to wear a face mask and please keep at least 1.5 meter distance from others.

** We refer in the A’s to the US CDC, being an international health authority.


13. What lens should I buy?   

Standard : Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort, and protection. They are suitable for everyday use.

Gradient : In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
•  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror : The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized : Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

Chromance : These lenses fine-tune light, making everyday colors more enhanced. Eliminates reflection and glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and activities.

Evolve : A photochromic lens which adapts to light by changing color.

Legends Collection : Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer original vintage colors.

Prescriptions : All Ray-Ban prescription lenses are designed using DST technology to create lenses that are super lightweight for all prescriptions providing sharper vision and increased clarity for optimal comfort.

Blue Light Filter : An optical lens filter that helps protect your eyes from the blue light in our increasingly digital everyday. Blue light from digital screens, alongside indoor fluorescent light, is our primary source of exposure.

14. Is it possible to buy corrective lenses with the Ray-Ban logo on them?  

Yes. All Ray-Ban prescription eyewear is engraved with our iconic signature on the right lens and the RB initials on the left.

15. Why was my Remix engraving text changed?  

Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as the online version appears.

Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others.

16. What are the Metal Frames Made of?  

Alloy Metal which can include nickel, however, the coating and polishing process which our metal frames go through make the frames hypo-allergenic and safe for all to wear.

17. Are the cases made of real leather?  

No, cases are made with faux-effect leather.


18. How does your Shipping Policy work?  

We offer free delivery on all orders made on our website. Please be aware we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel.

For further details, we recommend you to check our Shipping Policy.

19. How much does shipping and returns cost?  

Shipping and returns are free. To ensure your return is free you must follow the steps in our Return Policy where you will be able to print off a prepaid return label.

If you choose an alternative method to return your item, we cannot reimburse you for the cost. We do not accept returns on physical or online gift cards.
We offer a 60 day return period for the Covid-19 period.

20. Where is my order?  

You can check the status of your order by logging into your account on Ray-Ban.com. Alternatively, you can simply insert your order number and e-mail address on Account, My Orders on the top right menu of our website.

Orders which are sent with Free Overnight Shipping are estimated to be received the following day when ordered Mon-Thurs before 12 noon EST once production is completed. The estimated delivery date shown on the product page is our best estimation based on the information we receive from our distribution centers and delivery partners, it is not guaranteed.

Please expect an extra 2-3 days for production of Prescription and Custom orders.

21. How does your Return Policy work?  

You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel.
However, for the Covid-19 situation you have 60 days to return your purchase as a special policy.

For further details, we recommend you to check our Return Policy.

If you prefer you can call our Customer Care team who will be happy to help you.


22. What items are available with prescription lenses?  

We offer a wide range of sun, clear and custom sunglasses with prescription lenses. However, prescription is not available on all items we sell online.

If the item is available in prescription you will see a button on the product page which says ADD PRESCRIPTION LENSES or SEE PRESCRIPTION VERSION. To shop all of our prescription sunglasses you can also navigate to this page which includes our widest range of sun prescription.

For prescription custom items you can select prescription at the lenses stage of the configuration.

We offer single vision and progressive in our sun, custom and clear glasses.

23. How do I send my prescription?  

To be able to process your prescription order we require an in-date prescription and pupillary distance measurement (often referred to as PD). We will ask for your prescription after check-out. You will be able to choose between 3 options:

  1. Take a clear picture of your prescription and text it to 58381
  2. Scan or take a picture of your prescription and upload it in digital format
  3. Email it to RXservice@ray-ban.com

If your prescription values are more than +/- 3 we’ll also need your pupillary distance (often referred to as PD). If your prescription powers are within +/- 3, sharing your PD is recommended so that we can optimize your lenses, but it’s not mandatory.

PD not on your prescription slip? Don’t worry, you can measure it at home. Learn how.

If your prescription values are less than +/-3 , a default PD will be used.

Please remember to include your order number on the text and email. If you can’t send us the prescription directly after the purchase, you can click on ‘PROVIDE YOUR PRESCRIPTION’ in your order confirmation email and in your personal account. This must be completed within 6 days of purchase confirmation; after 6 days your order is automatically cancelled.

Each State has varying regulations regarding the validity of eyewear prescriptions which we fully comply to. We are unable to accept out of date prescriptions and will cancel orders which are sent in with an out of date prescription. The Ray-Ban logo is included on all prescription eyewear.

24. How can I change my prescription?  

For any issues related to your submitted prescription before you have received your order, please contact our prescription team as soon as possible: RXservice@ray-ban.com

25. How can I apply or request insurance benefits?  

You can apply your vision insurance plan and spend your FSA & HSA dollars with us. We accept most major insurance networks and require just a few details to identify your eligibility.

There are two ways to use your insurance:

Add your insurance plan details at online checkout to apply benefits directly – so you get the deduction up front. Reductions to price points are visible at checkout. You can only apply your when you’veadded a prescription item to cart.

Save and submit your receipt to your insurance provider to get reimbursed later.


26. How do I know the right size for my sunglasses?  

For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.

You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official Size Guide.

27. How do I change or cancel my order?  

If you change your mind about your order, you have the option to cancel it within one hour of purchase. You can do it online through the “My Orders” page, or by contacting our Customer Service at 866-472-9226.

28. How do I contact Ray-Ban Customer Services?  

Contacting Ray-Ban Customer Services is very simple:
you can use the form in the Contact Us section in the footer of our website.

Alternatively, you can contact us through our Live chat or phone us on 18003767955

29. Cancellation due to out of stock.  

We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week it may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it.

Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen, and that the pre-authorisation of the payment will be automatically released.

We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date for when an item will be back in stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.

30. Promotions  

Onsite promotions are not combinable unless stated otherwise. In some cases, we will overwrite expired discount codes with an existing promotion in order to provide the best offer for our customers.

31. What should I do if my social media account has been hacked or if I find a fake Ray-Ban website?  

Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.

Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.

With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.

As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.

In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.

The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.

During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.

Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.

Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.

Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.

When it comes to social media, we highly recommend the following tips and advice below:

If you want to report any suspicious listing, website or social media profile and posts please use our form:


You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.


After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).


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Having problems locating your Gift Card Number and PIN ? Please read below.


The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

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