1. What lens should I buy?
: Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of
clarity, comfort, and protection. They are suitable for everyday use.
: In line with the latest trends, these lenses come in a wide range of
colors for a
• Ray-Ban ® Simple gradient lenses are
characterized by a smooth transition from a solid color to a transparent shade of the
• Ray-Ban ® Bi-gradient lenses are
produced using patented technology to create a bi-color combination for a two-toned
• Ray-Ban ® also offers a selection of Mirrored
combine the reflective cool of mirror coating and the sophisticated fade-in effect of
: The advanced technological process behind mirror coating further reduces light
transmission and glare for even greater visual comfort. Reflect your unique take on
: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving
visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P”
next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.
: These lenses fine-tune light, making everyday colors more enhanced. Eliminates reflection and
glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and
: A photochromic lens which adapts to light by changing color.
: Inspired by the individuality and self-expression of the 60's, the Legends
Collection combines retro chic with modern innovation to offer original
: All Ray-Ban prescription lenses are designed using DST technology to
create lenses that are super lightweight for all prescriptions providing
sharper vision and increased clarity for optimal comfort.
2. Is it possible to buy corrective lenses with the Ray-Ban logo
You can now customize your Ray-Ban sunglasses with corrective lenses printed
with our logo. It is currently not possible to add prescription lenses to your Ray-Ban
eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this
may be possible in the future.
3. Why was my Remix engraving text changed?
Some offensive or branded language may be rejected by our REMIX configurator when
engraving Ray-Ban products. The censorship software will replace the rejected word or
letters with asterisks and the glasses or case will be engraved exactly as the online
Examples of what will cause REMIX to change your phrase are: profanity, inappropriate
slang, phrases used in order to encourage violence, content that violates another party's
trademark or intellectual property rights, among others.
4. What are the Metal Frames Made of?
Metal which can include nickel, however, the coating and polishing process which
metal frames go through make the frames hypo-allergenic and safe for all to wear.
5. Are the cases made of real leather?
No, cases are made with faux-effect leather.
6. How does your Shipping Policy work?
We offer free delivery on all orders made on our website. Please be aware we are unable to
deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.
When your order has been shipped, you will receive an e-mail with the UPS tracking number and a
link to the UPS website where you will be able to check the location of the parcel.
For further details, we recommend you to check our Shipping Policy.
7. How much does shipping and returns cost?
Shipping and returns are free. To ensure your return is free you must follow the steps in our
Return Policy where you will be able to
print off a prepaid return label.
If you choose an alternative method to return your item, we cannot reimburse you for the cost.
We do not accept returns on physical or online gift cards.
We offer a 100 day return period for the Holidays period (for the orders placed between the 4th Nov and the 31st of Dec)
You can check the status of your order by logging into your account on Ray-Ban.com.
Alternatively, you can simply insert your order number and e-mail address on Account, My
Orders on the top right menu of our website.
If you have not received your order within 5 days, please contact UPS with your Tracking number
or our Customer Care Team.
Orders which are sent with Free Overnight Shipping are estimated to be received the following
day when ordered Mon-Thurs before 12 noon EST. The estimated delivery date shown on the product
page is our best estimation based on the information we receive from our distribution centers
and delivery partners, it is not guaranteed.
9. How does your Return Policy work?
You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel.
However, if you have placed your order between the 4th of November and the 31st of December 2019, you have 100 days to return your purchase as Holidays special policy.
For further details, we recommend you to check our Return
If you prefer you can call our Customer Care team who will be happy to help you.
10. What items are available with prescription lenses?
We offer a wide range of sun, clear and custom sunglasses with prescription
However, prescription is not available on all items we sell online.
If the item is available in prescription you will see a button on the product page which says ADD
PRESCRIPTION LENSES or SEE PRESCRIPTION VERSION. To shop all of our prescription sunglasses you
can also navigate to this page which includes our widest range of sun prescription.
For prescription custom items you can select prescription at the lenses stage of the
We offer single vision and progressive in our sun, custom and clear glasses.
11. How do I send my prescription?
To be able to process your prescription order we require an in-date prescription and pupillary
distance measurement (often referred to as PD).
We will ask for your prescription after check-out. You will be able to choose between 3
Take a clear picture of your prescription and text it to 58381
Scan or take a picture of your prescription and upload it in digital format
Email it to RXservice@ray-ban.com
Please remember to include your order number on the text and email. If you can’t send us the
prescription directly after the purchase, you can click on ‘PROVIDE YOUR PRESCRIPTION’ in your
order confirmation email and in your personal account.
Each State has varying regulations regarding the validity of eyewear prescriptions which we
fully comply to. We are unable to accept out of date prescriptions and will cancel orders which
are sent in with an out of date prescription.
The Ray-Ban logo is included on all prescription eyewear.
12. How can I change my prescription?
For any issues related to your submitted prescription before you have received your order,
please contact our prescription team as soon as possible: RXservice@ray-ban.com
13. How can I apply or request insurance benefits?
There are two options for insurance, the first one is to apply your insurance benefits online, we
accept most major insurance networks and require just a few details to identify your
eligibility. Reductions to price points are visible at checkout.
You can apply your benefits at checkout when you have added a prescription item to cart.
Alternatively, you can receive the reimbursement of your order by printing your receipt and
submitting it to your vision insurance provider.
BUY ONLINE & CUSTOMER SERVICE
14. How do I know the right size for my sunglasses?
For the great majority of people (more than 90% of our customers), Standard Size offers the
You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official
15. How do I change or cancel my order?
To change or cancel an order you recently submitted, please contact our Customer Care
team as soon as possible and we will do our best to accommodate your request.
However, please be aware that as our system is designed to fulfill orders very quickly, after
the first hour we cannot guarantee that it will be possible to cancel or change the order
as it may have entered the shipping process.
16. How do I contact Ray-Ban Customer Services?
Contacting Ray-Ban Customer Services is very simple:
You can use the form in
the Contact Us section in the footer of our website.
Alternatively, you can contact us through our Live chat or phone us on 08003767955 (Monday to Friday 10 am - 10 pm)
17. Cancellation due to out of stock.
We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to
the high amount of orders we receive during Cyber Week It may be possible for your item to
become unavailable. For this reason, we reserve the right to cancel your order in case we are
not able to complete it.
Rest assured that you will receive an automatic email to inform you about the cancellation if
this was to happen, and that the pre-authorisation of the payment will be automatically
We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to
confirm an estimated date for when an item will be back in stock, we recommend keeping a close
eye on our website for updates and/or subscribing to our newsletter.