EyeMed benefits applied. You can see the discounted price on Product Pages and in your Shopping Bag.
Previously Searched
Your Bag Preview(0)

You currently have no items in your shopping bag.

Discover what new designs Ray-Ban have released to get you started...

what's new

FAQs

PRODUCT RANGE

1. What lens should I buy?   

Standard : Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort, and protection. They are suitable for everyday use.

Gradient : In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
•  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror : The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized : Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

Chromance : These lenses fine-tune light, making everyday colors more enhanced. Eliminates reflection and glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and activities.

Evolve : A photochromic lens which adapts to light by changing color.

Legends Collection : Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer original vintage colors.

Prescriptions : All Ray-Ban prescription lenses are designed using DST technology to create lenses that are super lightweight for all prescriptions providing sharper vision and increased clarity for optimal comfort.

2. Is it possible to buy corrective lenses with the Ray-Ban logo on them?  

You can now customize your Ray-Ban sunglasses with corrective lenses printed with our logo. It is currently not possible to add prescription lenses to your Ray-Ban eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

3. Why was my Remix engraving text changed?  

Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as the online version appears.

Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others.

4. What are the Metal Frames Made of?  

Alloy Metal which can include nickel, however, the coating and polishing process which our metal frames go through make the frames hypo-allergenic and safe for all to wear.  

5. Are the cases made of real leather?  

No, cases are made with faux-effect leather.

SHIPPING & RETURNS

6. How does your Shipping Policy work?  

We offer free delivery on all orders made on our website. Please be aware we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel.

For further details, we recommend you to check our Shipping Policy.

7. How much does shipping and returns cost?  

Shipping and returns are free. To ensure your return is free you must follow the steps in our Return Policy where you will be able to print off a prepaid return label.

If you choose an alternative method to return your item, we cannot reimburse you for the cost. We do not accept returns on physical or online gift cards. You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel. However, if you have placed your order between the 4th of November and the 31st of December 2019, you have 100 days to return your purchase as Holidays special policy. Please, be aware that both policies exclude customised items (REMIX) since they have been custom made for you.

8. Where is my order?  

You can check the status of your order by logging into your account on Ray-Ban.com. Alternatively, you can simply insert your order number and e-mail address on Account, My Orders on the top right menu of our website.

If you have not received your order within 5 days, please contact UPS with your Tracking number or our Customer Care Team.

Orders which are sent with Free Overnight Shipping are estimated to be received the following day when ordered Mon-Thurs before 12 noon EST. The estimated delivery date shown on the product page is our best estimation based on the information we receive from our distribution centers and delivery partners, it is not guaranteed.

9. How does your Return Policy work?  

You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel.
However, if you have placed your order between the 4th of November and the 31st of December 2019, you have 100 days to return your purchase as Holidays special policy. Please, be aware that both policies exclude customised items (REMIX) since they have been custom made for you.

For further details, we recommend you to check our Return Policy.

If you prefer you can call our Customer Care team who will be happy to help you.

SUN PRESCRIPTION LENSES

10. What items are available with prescription lenses?  

We offer a wide range of sun, clear and custom sunglasses with prescription lenses. However, prescription is not available on all items we sell online.

If the item is available in prescription you will see a button on the product page which says ADD PRESCRIPTION LENSES or SEE PRESCRIPTION VERSION. To shop all of our prescription sunglasses you can also navigate to this page which includes our widest range of sun prescription.

For prescription custom items you can select prescription at the lenses stage of the configuration.

We offer single vision and progressive in our sun, custom and clear glasses.

11. How do I send my prescription?  

To be able to process your prescription order we require an in-date prescription and pupillary distance measurement (often referred to as PD). We will ask for your prescription after check-out. You will be able to choose between 3 options:

  1. Take a clear picture of your prescription and text it to 58381
  2. Scan or take a picture of your prescription and upload it in digital format
  3. Email it to RXservice@ray-ban.com

Please remember to include your order number on the text and email. If you can’t send us the prescription directly after the purchase, you can click on ‘PROVIDE YOUR PRESCRIPTION’ in your order confirmation email and in your personal account.

Each State has varying regulations regarding the validity of eyewear prescriptions which we fully comply to. We are unable to accept out of date prescriptions and will cancel orders which are sent in with an out of date prescription. The Ray-Ban logo is included on all prescription eyewear.

12. How can I change my prescription?  

For any issues related to your submitted prescription before you have received your order, please contact our prescription team as soon as possible: RXservice@ray-ban.com

13. How can I apply or request insurance benefits?  

There are two options for insurance, the first one is to apply your insurance benefits online, we accept most major insurance networks and require just a few details to identify your eligibility. Reductions to price points are visible at checkout. You can apply your benefits at checkout when you have added a prescription item to cart.

Alternatively, you can receive the reimbursement of your order by printing your receipt and submitting it to your vision insurance provider.

BUY ONLINE & CUSTOMER SERVICE

14. How do I know the right size for my sunglasses?  

For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.

You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official Size Guide.

15. How do I change or cancel my order?  

To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

16. How do I contact Ray-Ban Customer Services?  

Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section in the footer of our website.

Alternatively, you can contact us through our Live chat or phone us on 08003767955 (Monday to Friday 10 am - 10 pm)

17. Cancellation due to out of stock.  

We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week It may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it.

Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen, and that the pre-authorisation of the payment will be automatically released.

We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date for when an item will be back in stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).

HOW TO COMPARE?

Please select 2 of the products from your collection to compare them.
INSURANCE BENEFITS

APPLY YOUR INSURANCE BENEFITS

Please fill in your plan information below to check your eligibility with Ray-Ban.com
We accept most of the major insurance companies and require just a few details to determine your coverage.
! Please enter your First Name
! Please enter your Last Name
! Please enter your Date of Birth
! Please enter your ZIP Code
Or
! Please enter last 4 digits of your SSN
Or

Success!

The benefits are now applied and you can view final price while browsing prescription sunglasses.

Benefits already applied
The benefits have already been applied, and you can view final price while browsing prescription sunglasses.

Something went wrong

We are not able to provide EyeMed benefits at the moment. Please contact our customer service at (866)4RAYBAN (866-472-9226).

Add new address

Please insert your delivery information in English
Please enter your First Name.
*First name
Please enter your Last Name.
*Last name
Please enter your Telephone.
*Telephone
Only used if there are issues with your order
Please enter Address Line 1.
*Address line 1
Please enter Address Line 2.
Address line 2
Please enter your City.
*City
Please enter your State.
*State
Please enter a valid zip code.
*Zip code
Address nickname

Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card

Agree to our terms & conditions

Why are we asking you to accept Terms & Conditions?
You are now shopping at the new Ray-Ban.com, which features a set of new options to make your shopping experience even better! For this reason there are also new Terms & Conditions and privacy policy, updated in respect to the previous ones you agreed upon.