AT YOUR SERVICE, GENUINELY
Our logo says GENUINE SINCE 1937, and that counts
for how we care for our customers too.
We’re continuing evolving our online and in-store
experience to bring you a more personalized service.
Take your pick from our most popular options.
PICK UP IN STORE
Return In Store
Store Appointment
RAY-BAN STORIES
Pick up in store
Shop online and collect your order from a Ray-Ban store in just same day*! Or an official dealer in two business days.
On pick up, you can benefit from a complete fitting service with a member of the store team. You get a 7 day collection period plus instant refund.
*Only available for non-prescription, according to location, stock availability and opening hours
Shop Sunglasses Shop Eyeglasses Find a StoreRETURN IN-STORE
Not completely in love with your choice?
Now you can return your online order in store.
It’s free and we’ll register your refund immediately.
VIEW RETURNS POLICY BOOK A STORE
APPOINTMENT ONLINE
Book a Ray-Ban store appointment online or find an eye doctor in our partner store LensCrafters.
Find your nearest Ray-Ban or LensCrafters store and select the purpose of your visit from the available options.
DISCOVER RAY-BAN STORIES
Whether your journey with Ray-Ban Stories begins in store or online, our expert store team will always be available to guide you through the complete experience with our dedicated interactive app. Plus, all of our premium online services like Pick up in store and appointment booking are available for Ray-Ban Stories frames.
FIND A RAY-BAN STORIES STORE SHOP RAY-BAN STORIES