RATES & POLICIES
There are five shipping options for orders within the 50* US States and the District of Columbia:
Standard Shipping - Free | Express Shipping - $12 | Premium express shipping - $16 | Green shipping – Free | Pick up in store – Free | |
Standard Products | Within 5 business days | Within 2 business days | Same day or next day (exclusions apply) | Up to 7 business days | Same day |
Custom Products | Within 6 business days | Not Available | Not Available | Not Available | Not Available |
Prescription Products | Within 8 business days upon validation of your prescription | Not Available | Not Available | Not Available | Not Available |
Delivery times shown in the table include order processing and transit. Please note that shipments can occasionally be delayed due to unforeseen circumstances.
Remember, if you decide to return your item(s), shipping costs will not be refunded. All shipments are fully insured.
*Due to local shipping regulations, Ray-Ban Stories can’t be shipped to Alaska, Hawaii and Puerto Rico.
PREMIUM EXPRESS SHIPPING
Orders placed by 12 PM CST will be delivered on the same day, even on weekends. Orders placed after this time will arrive the following day. The time of day will vary according to your local store opening hours.
At checkout, select ‘Premium express shipping’ and enter your address. We’ll let you know if the service is avallale in your location.
Only available in selected cities in the following states:
Glendale
Miami Beach
Walnut Creek
New York
Orlando
Dallas
San Francisco
Los Angeles
Austin
La Jolla
Miami
Las Vegas
Venice
New York
Austin
Nashville
Washington
Houston
Bellevue
Tampa
Prescription and custom product orders are excluded.
PICK UP IN STORE
Shop online and collect your order from a Ray-Ban store on the same day*. Or an official dealer in two business days. Try your new eyewear at collection and benefit from a complete fitting service with a member of the store team.
You'll receive an email when the order is shipped and when the order is received by the store. You’ll have 14 days to pick up the order from the location you selected. If your order isn't collected within 14 days, it will be shipped back to the warehouse and a refund will be processed according to our refund policy.
Custom and prescription styles will take longer to arrive due to additional production time and will be shipped to store separately from our warehouse.
*According to location, stock availability and opening hours.
GREEN SHIPPING
Green shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to 7 business days.
The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.
The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)
Below the list of the Green Shipping Suppliers
- UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html
*Some exclusions may apply.
SHIPPING ABROAD
From this website, we don’t ship abroad; however we operate in many countries through local versions of the store.
To check whether shipment to a foreign country is available, select the country of destination from the link provided in all pages of the website.
MILITARY BASES
Shipments to mailboxes and/or military bases aren’t possible. Orders to these addresses will be automatically cancelled.
HAWAII, ALASKA AND INTERNATIONAL
Ray-Ban offers a free Shipping service to Hawaii and Alaska, but please allow additional time for orders shipped to these addresses.
Unfortunately we don’t ship to international destinations.
TRACKING
You'll receive an email when your order has been shipped. You can track the delivery status of your order any time either by selecting Track Orders at the bottom of the page or using the carrier’s website.
For all inquiries, please Contact us
CUSTOM ORDERS
Custom order frames are tailor-made to your specifications in Italy and therefore have a longer processing and transit time.
With Standard Free shipping, custom orders are usually delivered within 6 business days.
Premium Express shipping and Pick up in store shipping methods aren’t available for custom orders.
PRESCRIPTION ORDERS
Frames with corrective lenses are tailor-made to your prescription and therefore have a longer processing time.
With Standard Free shipping, prescription orders are usually delivered within 8 business days.
Premium Express shipping and Pick up in store shipping methods aren’t available for prescription Orders.