LUXOTTICA LIMITED WARRANTY
Luxottica products (sunglasses and optical frames) are the result of a unique combination of design
and quality excellence. For this reason, besides the customer care programs and the legal warranty -
provided by the retailers depending on the different countries laws and regulations - your product
is protected by a manufacturer warranty offered by Luxottica (Limited Warranty) against
For consumers who are covered by consumer protection laws or regulations in the country of purchase
or, if different, their country of residence, the benefits conferred by the Luxottica Limited
Warranty are in addition to all rights and remedies conveyed by such consumer
protection laws and regulations. The Luxottica Limited Warranty does not exclude or otherwise
limit any rights or remedies of the consumer conveyed by such consumer protection laws and
Luxottica warrants that the purchased product is free from manufacturing defects (in material or
workmanship) for a period of 24 months from the date of purchase.
This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect,
shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear
and tear as well as any issue connected to the prescription lenses.
HOW TO MAKE A CLAIM
If you made your purchase in store please contact, anytime within 24 months from the date of
purchase, the retailer where you bought your product.A proof of purchase will be requested as
part of the warranty assessment.Depending on the issue, the frame or corresponding defective
part will be replaced or repaired directly by the retailer.
Should you not have the possibility to contact your retailer, you may contact our Luxottica
Canada Warranty and Repair Service Center by following this
If you made your purchase online on Ray-Ban.com please contact our Customer Care at (866) 4RAYBAN
(866-472-9226). As official Ray-Ban website, if warranty conditions apply to the defect of your
frame, your product will be replaced with a new one or, if the model is not available anymore, you
will be refunded or provided with a coupon of the same value to be used for a new online order.
If your product needs repair, we recommend you visit the retailer who sold the product to you. Your
retailer will assess the problem and propose you the best solution.
Should you not have the
possibility to contact your retailer, you may contact our Luxottica Canada Warranty and
Repair Service Center by following this
SPARE PARTS PURCHASE
Does your Ray-Ban need a spare part?
Follow this link
and make your purchase in a few simple steps.
STILL NEED SOME HELP?
Should you need help with any other service issue, please email us and we will be happy to