Returns

YOUR SATISFACTION IS GUARANTEED. 

When shopping at Ray-Ban you can always change your mind.

We have extended our Return day policy to 45 days. Customized (REMIX) orders can’t be returned.

JUST FOLLOW THESE SIMPLE STEPS

Following a few simple steps, you can submit a Return request through our dedicated form:

- For AI Glasses click here. 

- For all other Ray-Ban products click here. 

Once you submit it, one of our Customer Service team members will reach out with the next steps and further instructions on how to return the product.

REFUNDS AND REPLACEMENTS

You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.

If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.

We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

All refunds will occur via the original payment method.