back Return Policy
YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban you can always change your mind.
We have extended our Return day policy to 60 days during the Covid-19 crisis to help support our customers at this uncertain time.
Your satisfaction with Ray-Ban.com is very important to us. Please complete all areas of the form here https://www.luxotticacustomercare.com/raybanca/returns so we can process your online order return. Once your request is submitted, within 48 hours you will receive an email from us with additional information about your return.
REFUNDS AND REPLACEMENTS
You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.
If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.
We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
All refunds will occur via the original payment method.