1. INFORMATION ABOUT THE WEBSITE AND THE GOODS
a. This Website is directed at users in Canada only (and ships product to Canada only).
b. We try to make sure that all information on the Website, including descriptions of our goods and listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Website as soon as reasonably possible and if we think that such an error has affected your order we will make all reasonable efforts to notify you via the contact information you provided to us on your account or during your order.
c. Buying goods over the internet provides a different shopping experience from buying in-store. In particular, please be aware that: (i) the colors of goods as shown on the Website will depend on many factors – including your display settings; (ii) the actual sizes and shapes of the goods may differ from how they appear on your screen; (iii) pictures and images on the Website are for illustration purposes only – for an accurate description of any item and details of what is included with the item, please refer to the corresponding written description; (iv) all goods are subject to availability and we may not be able to supply your order; (v) we will do our best to arrange delivery of your goods within a reasonable time of ordering and the ship date as set out in the shipping confirmation email, but please note that all tracking information is provided to us by our delivery service provider and are estimates of delivery only (more information about delivery is provided below); and (vi) not all goods and promotions that are offered on the Website will be available in-store, and vice versa. We reserve the right to adjust prices, goods and special offers at our discretion.
d. If at any time you have any questions or concerns, please contact us at the information found at /canada/en/contact-us
2. PURCHASING GOODS
a. Placing your Order
i. Once you have selected the goods which you would like, you will be asked to register your personal details with us by completing a registration form. Registration is not required; however we encourage registration in order to facilitate the checkout process during future orders on the Website.
ii. Prior to placing an order, we will show you a summary view that will clearly state the total amount of you would owe upon purchase, including shipping and estimated taxes.
iii. When you place an order for goods via the Website, your order constitutes an offer to purchase goods from us. Where you order more than one item, your order comprises a series of offers for each item individually.
iv. After placing an order with us, you will access an order confirmation webpage and receive an order confirmation email (together the “Order Confirmations”). The Order Confirmations set out the final details of the order which you have submitted to the Website. Please take care when placing your order, as you will be unable to add to or amend your order after we send the Order Confirmations.
v. By placing an order with us, you represent and warrant that you are legally capable of signing binding agreements
b. Order Acceptance
i. All orders are subject to acceptance by us. For orders for goods that are produced to your specification (such as custom sunglasses) (“Made to Order Goods”), acceptance occurs when we send out our Order Confirmations. For all other goods, acceptance occurs when we send you an email that confirms that the goods ordered by you have been dispatched (the “Shipping Confirmation”). In either case, we will not be obligated to supply any goods until we issue an acceptance applicable to each good, specifically.
ii. Although we hope to be able to supply all goods ordered, we reserve the right, at our sole discretion, not to accept any offer. Should we reject your order, we will notify you as soon as reasonably possible (and, if payment has occurred, we would refund your payment).
i. We will take payment from your credit, debit card, gift card, Paypal account and other future forms of payment available at the time your order is shipped. You will receive an email or post mail detailing what items have shipped from your order (the “Invoice Email”). If your order is split into multiple shipments, we will charge you only for the items actually shipped at that time.
ii. Except where otherwise set out in these Terms of Sale, the price payable by you for the goods is the price given by the Website at the time you place your order. Applicable taxes and the delivery fee will be added at the time you place your order, but will not affect the base price of the goods.
d. Shipping and Delivery
i. After we send you your Order Confirmation e-mail, we will send you a separate Shipping Confirmation email. The Shipping Confirmation email will include a tracking number that you may use to track your order on our delivery service provider’s website and obtain an estimated delivery date.
ii. All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
iii. All orders are subject to verification at any time and for any reason. We reserve the right, in our sole discretion, to require proof of identity: (i) for the purposes of verifying the legitimacy of any order or other information; and/or (ii) for any other reason we deem necessary, in our sole discretion, for the purposes of fulfilling an order in accordance with these Terms of Sale.
3. CANCELLING AN ORDER AND RETURNING GOODS
a. Orders for Made to Order Goods cannot be cancelled after an Order Confirmation has been sent to you due to the fact that they have been created specifically for your use and cannot be resold by us. You may cancel your order for all other goods within one hour from its reception.
b. You can decide to return product(s) purchased on Ray-Ban.com within 90 days from the receipt of the parcel. However, if you have placed your order between the 5th of November and the 31st of December 2021, you have 90 days to return your purchase as Holidays special policy. Please read our Returns Policy (/canada/en/return-policy) for more information about our 90 day return period and returning the goods.
c. We explicitly reserve the right to reject any order or cancel any purchase at any time in the following cases, subject to any applicable refund: (i) the goods are not available/not in stock; (ii) the data you provide to us in connection with your purchase is incorrect or cannot be checked; (iii) your order is marked as suspicious or otherwise suggestive of fraud or illegality by our security systems; (iv) we have reason to believe that your purchase is intended for a further commercial activity; (v) there has been an error in the indicated price of the goods; (vi) we have reason to believe that you are under 18 years old and do not have parental consent; or (vii) we cannot deliver the goods to the address you have provided.
d. If any goods, including Made to Order Goods, have been delivered and found to be wrongly described, or are damaged or faulty and we cannot remedy the fault to your reasonable satisfaction, then these goods can be returned, provided that you notify us of the alleged defect in within 90 days after the goods has been received or 90 days if you have placed your order between the 5th of November and the 31st of December 2022. Please read our Returns Policy (/canada/en/return-policy) for more information about returning the goods.
4. GENERAL TERMS ABOUT OUR RELATIONSHIP WITH YOU
a. Limitation of Liability. You expressly understand and agree that, to the maximum extent permitted by applicable law, Luxottica and its subsidiaries and affiliates (collectively, "Luxottica parties") will not be liable to you under any theory of liability (whether contract, tort (including negligence) or otherwise) for any indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of the website, or any goods purchased from the website, whether based in contract, tort, strict liability, or otherwise. notwithstanding the foregoing, you expressly understand and agree that the maximum extent permitted by applicable law, the total liability of Luxottica for any reason whatsoever related to use of the website or goods purchased from the website shall not exceed the total amount paid by you to us in connection with the subject matter of the particular dispute
b. Warranties. Except as otherwise expressly set forth in the warranty policy, to the maximum extent permitted by applicable law: (i) this website and all goods purchased by you through the webiste are provided on an “as-is” basis; and (ii) Luxottica makes no representations or warranties about the website or any goods purchased by you through the website for any purpose, and expressly disclaims all warranties, express or implied, including, without limitation, any warranty of merchantability, fitness for a particular purpose, or non-infringement.
c. Events Beyond Our Reasonable Control (Force Majeure). We will not be responsible for any delay or failure to comply with these Terms of Sale or the Additional Policies if the delay or failure arises from any event which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods, earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or destruction of our premises, equipment or goods or by reason of any act done pursuant to a trade dispute or shortages of labor.
d. Waiver. Delay in our exercising or our failure to exercise any right or remedy under these Terms of Sale, shall not constitute a waiver of our rights and remedies under these Terms of Sale.
e. Invalidity. In the event that one or more of the terms set out in these Terms of Sale or in the Additional Policies is held to be invalid by a competent authority, the remaining terms of the Terms of Sale and the Additional Policies shall continue to have effect and you will still be bound by them.
g. Governing Law. For residents of all provinces except for Quebec, this agreement and all rights and obligations of the parties shall be governed by and construed in accordance with the laws of the State of New York without regard to its conflict of laws provisions. The parties agree to submit to the personal jurisdiction and venue of the state and federal courts of the State of New York within New York County. For residents of Quebec, this agreement and all rights and obligations of the parties shall be governed by and construed in accordance with the laws of Quebec, without regard to its conflict of laws provisions. The parties agree to submit to the personal jurisdiction and venue of the applicable courts located in Montreal, Quebec.