We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our Website or about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions in your web browser for deleting existing cookies and disabling future cookies. However, please note that we will still know how many of our e-mails you open and we will still automatically receive your IP address and certain other unique identifiers for your computer or other access device, but that information will not identify you as an individual.
HOW WE COLLECT THE INFORMATION
There are many ways that we obtain information from you, including but not limited to: (1) via signup on any of our website(s); (2) from an online, email, retail, fax or telephone purchase; (3) from navigational information about where visitors go on our website; (4) from your use of Ray-Ban’s virtual program; (5) when you enter a Ray-Ban sweepstakes/giveaway; (6) anytime you submit a business reply, product, or warranty card; (7) upon contacting customer care to request Ray-Ban communications; and (8) upon signing up at an event.
THE INFORMATION WE COLLECT
When you register online to receive our product information, you will need to provide us with your name, address and e-mail address. When you make a purchase through Ray-Ban's website, you also will need to give us your telephone number and credit card number so we can process your payment and contact you in the event of any problems with delivery. If you contact our customer care department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
In order to provide users and subscribers with the most efficient and enhanced service and to better understand your preferences, we may request your gender, year of birth, sports of interest, shopping preference and product interest. Whether or not you provide this information is entirely up to you. Ray-Ban’s virtual program is completely voluntary. If you use Ray-Ban’s virtual program, we will collect and maintain a copy of the image or images.
We also may collect additional non-personally identifiable information (for example, browser version, IP address) which will provide information regarding the general use of our website. The navigational information allows us to see which areas of our website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services.
HOW WE USE THE INFORMATION
We will take all reasonable measures, including administrative, technical and physical measures, to safeguard your information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.
We may use the information we obtain from you to provide products and services to you, for example:
- To administer a contest, promotion, survey or other site feature you have entered or requested and to provide you with the relevant products or services (for instance to deliver a prize you may have won in a contest.);
- With your consent, to send you information/materials via e-mail via social networks or via mail about products, offers and news we think could interest you. This information may relate to products, offers and news about Ray-Ban products or about any of our other products and services;
- To analyze visits to the website and learn about the interests of our visitors as well as visitor’s physical features in the aggregate so we can improve our products and services and deliver the best user experience.
- For customer service purposes, such as product launches, following up on customers who have not checked out their abandoned shopping carts, back in stock notifications or to see if there was a problem with their use of the site; or
- To carry out other purposes which are disclosed to you and to which you consent.
The information obtained during an online purchase is used only to complete the order online, to confirm the order and shipment of the order via email, and for customer service purposes, unless you authorize additional uses. You may, upon placement of an order, opt to allow us to save the information for a speedier checkout process the next time by registering to the web site. Your shipping information is then stored for the purpose of faster checkout and is not used for any other purpose.
The information obtained is utilized to improve your current and future Ray-Ban experience by enabling you to obtain a faster checkout for purchase and/or opt-in to receive e-mails, which provide you with the latest and greatest information regarding Ray-Ban products and our other products and services.
- Remember the items in your shopping basket;
- Remember your preferences (e.g.: languages and country)
- Recognize you when you return to our Website
- Assist you in efficiently accessing any pictures taken with the virtual program
- Analyze visitor behavior.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.
SHARING INFORMATION WITH THIRD PARTIES
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Website evaluation, data analysis and, where applicable, data cleansing, We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services. Third parties that obtain personal information from us are required to protect your information in a manner consistent with this policy, and/or as required by law.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it you are saying you have their permission.
We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited the Website during a specific time period or who purchased a specific product through the Website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
We reserve the right to transfer any Personal Information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party.
We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised to do so by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Ray-Ban, or any of our respective affiliates, business partners, customers or others.
You may request rectification or removal of your personal information from the database or to request that we not use such personal information for direct marketing activities. You may address such request, without charge, to Luxottica attention: Privacy Officer, Luxottica Canada Inc., 947 Verbena Road, Mississauga, L5t 1t5, Canada.
Ray-Ban has a company policy not to flood people with e-mail correspondence, but to simply give you periodic information so you can stay up to date on what Ray-Ban is offering. Nonetheless, if you want to unsubscribe from our e-mail list, you can easily follow the instruction contained in the email, or by visiting the My Account section of the website or by calling our customer service department at (866) 4RAYBAN, or (866) 472-9226,. It takes some time to put opt outs in effect so you may still receive emails from Ray-Ban for several weeks after your request is received.
In addition, Ray-Ban also e-mails you to confirm your order, to confirm shipment of your order and to respond to any inquiries you make on-line.
If you would like to update your mailing information or want your name and address removed from the Ray-Ban direct mailing list you can give us a call at (866) 4RAYBAN, or (866) 472-9226 or visit the My Account section of the website
Although we do not specifically direct our Website, catalogs or e-mails to children, we strive to provide children with as much customer care as possible without violating their privacy rights. If you are under 18 years of age, you should not use the Website or otherwise provide us with any personal information without the consent and involvement of a parent or guardian.
ACCESS TO YOUR PERSONAL INFORMATION
Ray-Ban will provide you with access to the personal information you provided to Ray-Ban by allowing you to view, update or correct your information. In order to protect your privacy, Ray-Ban takes steps to verify your identity before granting you access to the private information or enabling you to make corrections. Ray-Ban will accomplish this through the use of passwords and personal data.
If you want to find out what personal information Ray-Ban holds about you, please contact our customer service department at (866) 4RAYBAN, or (866) 472-9226 or visit the My Account section of the website.
You are responsible for keeping your username and password secret
Our Website’s security system is armed with a sentry system to monitor activity and help prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information. Personal Information may only be accessed by persons within our organization, or our third party service providers, who require such access to provide you with the services indicated above. Personal information we collect is maintained with the source of the information at Chicago (ORD1) 2200 Busse Rd. - Elk Grove Village, IL 60007. However, the Internet is an open system and we cannot guarantee that unauthorized third parties will not be able to defeat those measures or use your personal information for improper purposes.
UPDATES TO PRIVACY INFORMATION
HOW TO CONTACT US