Shipping information

RATES & POLICIES 

Ray-Ban.com offers Free Shipping on all standard orders. Air Shipments to P.O. boxes are not permitted.

DELIVERY TIMES

All orders take 2 business days for warehouse processing to ensure order accuracy. Please allow additional 2-5 business days for transit depending on shipping method selected.

Please note that items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances. Once your order ships, you will receive a confirmation email specifying what carrier was used along with the corresponding tracking number. You can check the status of your delivery on Ray-Ban.com website in My Account section at any time.

RESPONSIBLE SHIPPING 

Responsible shipping is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 7 business days.

This shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:
- UPS (itself or in partnership with USPS): https://about.ups.com/us/en/our-company/governance/carbon-neutral-credentials.html
- DHL (itself or in partnership with USPS): https://www.dhl.com/us-en/home/press/press-archive/2021/dhl-launches-100-percent-carbon-neutral-us-domestic-product.html

*Some exclusions may apply.

CUSTOM ORDERS

  • Ray-Ban.com offers Free Shipping on Custom orders.
  • Overnight shipping is not possible on Custom orders as these frames are tailor-made to your specifications in Italy and therefore entail a longer processing and transit time.
  • Usually REMIX orders are delivered within 5-8 business days.

For all inquires please Contact us.

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