FAQs

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

Anti-bacterial wipes are used to clean each pair of sunglasses a customer tries on before returning them to the shelf. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock that has not been tried on by other customers.

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Depending on the courier, you may even request contactless delivery — in which couriers drop off the package at your door or at a designated location without any personal interaction — to reduce the risk of person-to-person transmission for both you and the courier worker.

Standard : Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort, and protection. They are suitable for everyday use.

Gradient : In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
•  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror : The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized : Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

Chromance : These lenses fine-tune light, making everyday colors more enhanced. Eliminates reflection and glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and activities.

Evolve : A photochromic lens which adapts to light by changing color.

Legends Collection : Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer original vintage colors.

You can now customize your Ray-Ban sunglasses with corrective lenses printed with our logo. It is currently not possible to add prescription lenses to your Ray-Ban eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as the online version appears.

Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, among others.

Alloy Metal which can include nickel, however, the coating and polishing process which our metal frames go through make the frames hypo-allergenic and safe for all to wear.

No, cases are made with faux-effect leather.

We offer free delivery on all orders made on our website. Please be aware we are unable to deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.

When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the UPS website where you will be able to check the location of the parcel.

For further details, we recommend you to check our Shipping Policy.

Shipping and returns are free. To ensure your return is free you must follow the steps in our Return Policy where you will be able to print off a prepaid return label.

If you choose an alternative method to return your item, we cannot reimburse you for the cost. We do not accept returns on physical or online gift cards. You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel. However, if you have placed your order between the 4th of November and the 31st of December 2019, you have 100 days to return your purchase as Holidays special policy.

You can check the status of your order by logging into your account on Ray-Ban.com. Alternatively, you can simply insert your order number and e-mail address on Account, My Orders on the top right menu of our website.

If you have not received your order within 5 days, please contact UPS with your Tracking number or our Customer Care Team.

Orders which are sent with Free Overnight Shipping are estimated to be received the following day when ordered Mon-Thurs before 12 noon EST. The estimated delivery date shown on the product page is our best estimation based on the information we receive from our distribution centers and delivery partners, it is not guaranteed.

You can decide to return product(s) purchased on Ray-Ban.com within 45 days from the receipt of the parcel. However, if you have placed your order between the 4th of November and the 31st of December 2019, you have 100 days to return your purchase as Holidays special policy.

For further details, we recommend you to check our Return Policy.

If you prefer you can call our Customer Care team who will be happy to help you.

For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.

You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official Size Guide.

To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section in the footer of our website.

Alternatively, you can contact us through our Live chat or phone us on 866-472-9226 (Monday to Friday 10 am - 10 pm)

We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high amount of orders we receive during Cyber Week It may be possible for your item to become unavailable. For this reason, we reserve the right to cancel your order in case we are not able to complete it.

Rest assured that you will receive an automatic email to inform you about the cancellation if this was to happen, and that the pre-authorisation of the payment will be automatically released.

We apologise in advance for any inconvenience that this may cause you. Sadly, we are not able to confirm an estimated date for when an item will be back in stock, we recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.