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COVID-19

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.
 

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

Anti-bacterial wipes are used to clean each pair of sunglasses a customer tries on before returning them to the shelf. It’s also worth noting that when a customer purchases a pair of frames, they are getting a completely new pair from our stock that has not been tried on by other customers.

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Yes. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks. Furthermore, according the World Health Organization, it is safe to open packages from China, Italy and other countries where COVID-19 has been reported.

Coronaviruses have poor resistance in the environment, so the possibility that the virus is transmitted by goods that travel for days or weeks at room temperatures is low. Current scientific knowledge suggests that coronaviruses propagate only through droplets of biological fluids

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed.

Depending on the courier, you may even request contactless delivery — in which couriers drop the package at your door or at a designated location with no personal interaction — to reduce the risk of person-to-person transmission for both you and the courier driver.

** The A’s refer to the US CDC, as an international health authority.

PRODUCT RANGE

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors.

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
•  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

It is currently not possible to customise your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

When designing your Remix sunglasses, you can use a combination of letters, spaces and numbers to make the glasses your own. Unfortunately, Ray-Ban.com will block certain custom phrases. If the text you enter if refected, your Remix glasses will be updated immediately on site with an asterisk in order to show you how your glasses will be censored. The glasses will be printed exactly as they appear on site with the * symbol in order to censor the phrase should you decide to complete your order.

Examples of what will cause Remix to change your phrase are: profanity, inapproriate slang, phrases used in order to encourage violence, content that voilates another party's trademark or intellectual property rights, and more.

SHIPPING & RETURNS

The shipping & delivery of your frames is free of charge. Return shipping however, is at the customer’s expense.

Yes, you will have 45 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.

Sun Prescription Lenses

We offer a wide range of sun, clear and custom sunglasses with prescription lenses. However, prescription is not available on all items we sell online.

If the item is available in prescription you will see a button on the product page which says ADD PRESCRIPTION LENSES or SEE PRESCRIPTION VERSION. To shop all of our prescription sunglasses you can also navigate to this page which includes our widest range of sun prescription.

For prescription custom items you can select prescription at the lenses stage of the configuration.

We offer single vision and progressive in our sun, custom and clear glasses.

To be able to process your prescription order we require an in-date prescription and pupillary distance measurement (often referred to as PD). If you have already sent your prescription for a previous order you will be able to select the correspoding option at check-out. If this is not the case, we will ask for your prescription after check-out and you will be able to scan/ take a picture of it and choose between the two options described below:

  1. Upload your prescription by logging into your account on Ray-Ban.com and following the guided steps. You can also do that by inserting your order number and e-mail address on My Account, My Orders on the top left menu of our website.
    Email it to: RXserviceEU@shop.ray-ban.com indicating your Order number.

For any issues related to your submitted prescription before you have received your order, please contact our prescription team as soon as possible: RXservice@ray-ban.com.

BUY ONLINE & CUSTOMER SERVICE

For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of your sunglasses and eyeglasses with our Official Size Guide.

Mistakes happen and we want you to be happy with your order, so we have allowed an hours grace from your purchase to cancel your order and create a new one

Simply go to the Orders section under the My Account label. There you will find your existing order with the option to cancel. For your ease of use we will keep the existing details about the cancelled order incase you wish to re-order or alter it. Please note, your security is important to us and so the details stored will never include your payment information

Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can phone us on 1 800 830547, Monday to Friday 12.00 - 19.00, for Order & Return related inquiries.

All the components are made in Italy and assembled in Italy according to each order.

AFTERPAY FAQS

Afterpay offers an instalment payment plan where you can pay for your purchase in 4 equal instalments due every fortnight. Simply select Afterpay as your payment method at checkout!

Please see Afterpay’s terms and conditions.

Afterpay is currently only available to our Australian customers.

Yes you can use Afterpay both in-store and online

Yes. You can pop into any Ray-Ban store to exchange your item/s. Please note that in-store purchases cannot be refunded/exchanged online.

Unfortunately, we are not able to exchange something you purchased online. We recommend that you return your product/s to our distribution centre for a full refund and place a new order on the website. Please refer to our Return Process here: https://www.ray-ban.com/australia/return-policy.

There is a $100 minimum order value for in-store Afterpay purchases. For online purchases, Afterpay can be used for orders up to $1,200 – with no minimum order value.

Please see Afterpay’s terms and conditions.

Afterpay Customer Care can be reached on 1300 100 729, Monday to Friday 10.00 - 19.00, or at info@afterpay.com.au