Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 60 days to return their items.

*Please note Custom Lab products are not eligible for return unless damaged or defective.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service (1 800 830547 free toll number) that will create the Return Label & Authorization for you.

DISCLAIMERS

RETURN AUTHORIZATION (RA) NUMBER REQUIRED

All products being returned must have a Return Authorization number in order for a prompt refund. Product must be returned within 15 days of receipt of product.

60-DAY RETURN PERIOD

You must request a Return Authorization number, and return the product/s within 60 days of the date of receipt. Securely package items as we are not responsible for any items lost or damaged in transit.

MISSING ITEM OR DAMAGED PRODUCT FEE

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition).

Note: We only accept returns on items purchased from Ray-Ban.com. Items purchased from an Authorized Ray-Ban retailer or optician must be returned to the place of purchase.

back button Shipping & returns

Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 60 days to return their items.

*Please note Custom Lab products are not eligible for return unless damaged or defective.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service (1 800 830547 free toll number) that will create the Return Label & Authorization for you.

DISCLAIMERS

RETURN AUTHORIZATION (RA) NUMBER REQUIRED

All products being returned must have a Return Authorization number in order for a prompt refund. Product must be returned within 15 days of receipt of product.

60-DAY RETURN PERIOD

You must request a Return Authorization number, and return the product/s within 60 days of the date of receipt. Securely package items as we are not responsible for any items lost or damaged in transit.

MISSING ITEM OR DAMAGED PRODUCT FEE

Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition).

Note: We only accept returns on items purchased from Ray-Ban.com. Items purchased from an Authorized Ray-Ban retailer or optician must be returned to the place of purchase.