Parts & service

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW 

This policy applies to customers of Ray-Ban.com/australia. In case you bought your Ray-Ban product in store and you need assistance please contact, anytime within 24 months from the date of purchase, the store where you bought your product. A proof of purchase will be requested as part of the warranty assessment. Depending on the issue, the frame or corresponding defective part will be replaced or repaired.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you under our warranties below are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.

Our express warranties are provided by:
Luxottica South Pacific Holdings Pty Ltd (ABN 58 104 629 772)
Address: 1 Denison Street, North Sydney, NSW, 2060 

Freecall: 1 800 830547
e-mail: supportaustralia@shop.ray-ban.com

LIMITED WARRANTY AGAINST BREAKAGE

Ray-Ban warrants their sunglasses against breakage due to defects for two years from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty.
If service is required and you are a Ray-Ban.com/australia customer, please contact our Customer Care Department at 1 800 830547 or by e-mail at supportaustralia@shop.ray-ban.comRay-Ban is not responsible for packages lost in transit.

WARRANTY REQUIREMENTS

  1. Your complete name, current return address, telephone number and email address.
  2. A brief description of the problem or service you are requesting.
  3. A copy of your dated receipt.

If the returned product is deemed to be a valid warranty claim then Ray-Ban will incur the cost of any  freight charges.
In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter and, in any event, you will be charged for outbound freight based on the standard shipping rates of Ray-Ban.

Parts & service