Parts & service


This policy applies to customers of In case you bought your Ray-Ban product in store and you need assistance please contact, anytime within 24 months from the date of purchase, the store where you bought your product. A proof of purchase will be requested as part of the warranty assessment. Depending on the issue, the frame or corresponding defective part will be replaced or repaired.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given to you under our warranties below are in addition to other rights and remedies you have under the Australian Consumer Law and other laws.

Our express warranties are provided by:
Luxottica South Pacific Holdings Pty Ltd (ABN 58 054 141 150)
Address: 24 The Esplanade, St Kilda VIC 3182

Freecall: 1 800 830547


Ray-Ban warrants their sunglasses against breakage due to defects in material and workmanship for two years from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty.
If service is required and you are a customer, please contact our Customer Care Department at 1 800 830547 or by e-mail at
Ray-Ban is not responsible for packages lost in transit.


  1. Your complete name, current return address, telephone number and email address.
  2. A brief description of the problem or service you are requesting.
  3. A copy of your dated receipt.

If the sunglasses are returned within the warranty period, and Ray-Ban finds that the breakage was due to a defect in material or workmanship, the sunglasses will be repaired or replaced at our option and returned to the sender. If the returned product is deemed to be a valid warranty claim then Ray-Ban will incur the cost of any further freight charges.
In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter and, in any event, you will be charged for outbound freight based on the standard shipping rates of Ray-Ban.