Shipping information

SHIPPING POLICY 

  • Ray-Ban.com offers free shipping on all orders in Australia, including on custom frames.
  • Standard orders to large cities (excluding prescription and custom frames) are usually delivered within 7 business days.
  • Custom frames are tailor-made in Italy according to your specifications, and therefore involve longer processing and delivery times. Custom orders are usually delivered within 6-10 days.
  • Prescription orders are usually delivered within 12 business days of receiving the prescription.
  • Additional lead times of up to 2-3 business days apply for addresses in rural areas.
  • We ship to almost anywhere in Australia, except for some remote areas. When entering your shipping address at checkout, please verify that your postcode has been accepted.
  • We do not ship anywhere out of Australia on Ray-Ban® Official Store Australia. To change country destination and check whether shipping is available to a particular country, select the country of destination on the homepage footer.
  • We do not ship to PO boxes. Orders to these addresses will be automatically cancelled.
  • Customs Fees Included.

DELIVERY INFORMATION

  • We will send you an email confirming the carrier’s details and tracking number once your order is shipped.
  • You can track the delivery status of your order at any time via the Ray-Ban.com My Account page.
  • Remember to check the condition of the package when it's delivered. You can always refuse it or accept it tentatively if you have any reservations.

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