back Shipping Information


We are experiencing delivery delays as we work hard to dispatch your order safely

  • offers Free Shipping on all orders within your country. Orders to big cities are usually delivered within 7 business days; delivery to rural areas may take up to 7 days.
  • All packages are fully insured.

  • We ship to almost anywhere in Australia, with the exception of some remote areas. When entering your shipping address at checkout, please verify that your postcode has been accepted.

  • We do not ship abroad from this site, but our local online stores serve many countries. To check whether shipping is available to a particular country, follow the relevant link from any page of the website and select the country of destination.

  • We do not ship to PO boxes. Orders to these addresses will be automatically cancelled.

  • Customs Fees Included.

  • offers Free Shipping on Custom orders.

  • Custom frames are tailor-made in Italy according to your specifications, and therefore involve longer processing and delivery times. Custom orders are usually delivered within 7-9 days, depending on the destination.

  • Prescription orders are delivered within 12 business days of receiving the prescription information.


We are experiencing delivery delays as we work hard to dispatch your order safely

  • We will send you an email confirming the carrier’s details and tracking number once your order is shipped.

  • You can track the delivery status of your order at any time via the My Account page.

  • emember to check the condition of the package when it's delivered. You can always refuse it or accept it tentatively if you have any reservations.

Feel free to Contact us with any queries.