TERMS AND CONDITIONS OF SALE
(Effective as of 12/07/2017)
About these Terms and Conditions of Sale
These are the terms and conditions of sale (the “Terms of Sale”) which apply to your purchase of
goods bought through the website at ray-ban.com/uk (the “Site”). The Site and the goods supplied
through it are provided by Luxottica Group S.p.A., a company incorporated in Italy, VAT 10182640150,
subscribed share capital Euro 28.653.640,38, number of registration at the Companies Register of
Milan 00891030272, R.E.A. Milan n. 1348098, with headquarters at Piazzale Cadorna 3, 20123, Milan,
Italy, telephone number +39 02863341, telefax number +390286334050 (referred to here as “we”, “us”
and “our”). When we refer to “you” and “your” we mean you, the user of the Site and purchaser of
Receive up to 50% off selected sunglasses and eyeglasses at Ray-Ban.com. The promotion is valid from 09/07/2020. Items
excluded from this promotion include but are not limited to custom styles. The promotion cannot be combined with any
other coupons, discounts, promotional offers or previous purchases. While supplies last. Ray-Ban reserves the right to
remove the promotion at every moment.
Sale you also agree to the Additional Policies, all of which form part of the legally binding
contract between us and you. You should read these Terms of Sale and the Additional Policies
carefully before buying anything from the Site.
We reserve the right to change the Terms of Sale and the Additional Policies at any time. Any changes
to the Terms of Sale or the Additional Policies will be effective for all new orders placed after
the change is published on the Site. You should check the Terms of Sale and Additional Policies
posted on the Site before each order – they may have changed since your last visit.
Nothing in these Terms and Conditions of Sale will affect your legal rights. If you have any
questions or requests about the Terms of Sale, any of the Additional Policies, the goods or the
Site, please contact us by e-mail at firstname.lastname@example.org
PART A – INFORMATION ABOUT THE SITE AND THE GOODS
This PART A sets out some important information about the Site and the goods which are offered for
sale on the Site.
Information provided on the Site
We try to make sure that all information on the Site, including descriptions of our goods and
listed prices, is accurate and correct at all times. However, mistakes do happen. We will
try to resolve all errors in information on the Site as soon as reasonably possible and if
we think that such an error has affected your order we will make all reasonable efforts to
notify you via the contact information you provided to us on your account or during your
Buying goods over the internet provides a different shopping experience from buying in-store.
In particular, you should be aware that:
the colours of goods as shown on the Site will depend on many factors – including
your display settings;
the actual sizes and shapes of the goods may differ from how they appear on your
screen. Please note that relevant technical information is provided for each item
for sale on the Site;v
pictures and images on the Site are for illustration purposes only. For an accurate
description of any item and details of what is included with the item, please refer
to the corresponding written description.
all goods are subject to availability and we may not be able to supply your order. We
reserve the right to withdraw any goods from sale at any time;
we will do our best to arrange delivery of your goods within a reasonable time of
ordering and the ship date as set out in the shipping confirmation email, in line
with the applicable provisions of law and the present terms and conditions, but
please note that all tracking information is provided to us by our delivery service
provider and are estimates of delivery only. Actual delivery dates may vary. Further
delivery details may be available on our delivery service provider's tracking
website. Please see PART B below for more information about delivery; and
not all goods and promotions that are offered on the Site will be available in-store,
and vice versa. We reserve the right to adjust prices, goods and special offers at
our discretion on this website. Any such change will not affect orders that have
been finalized by you, even prior to our www.
We will do our best to check the Site for viruses but we do not warrant that the Site is free
of viruses or other malicious content. For your own benefit, you should make sure that you
have appropriate software and systems in place to check for viruses and other malicious
content on the internet.
We have the right at any time to modify or stop providing the Site and to stop selling any or all
goods through it, either temporarily or permanently and with or without notice. We shall not be
liable to you for any modification, suspension or discontinuance of availability of the Site.
It is your responsibility to ensure that any login details or password and all other details in
relation to your account remain confidential at all times. You agree to let us know as soon as
possible if you know or reasonably suspect that the security of your account is at risk.
PART B – BUYING GOODS
This PART B sets out the terms that apply to your purchase of goods from the Site.
Placing your Order
Once you have selected the goods which you would like, you will be asked to register
your personal details with us by completing a registration form. Registration is not
required; however we encourage registration in order to facilitate the checkout
process during future orders on the Site. You always have the option to complete
your order as a “guest” without registering on the Site. You will also be asked to
provide details about your debit or credit card in order to allow us to take payment
after our acceptance of your order. We use a third party card authorization service
to verify that your details are correct and to administer payment on our behalf,
your personal details, including your credit card details, will be transferred to
such third party and you specifically consent to your data being transferred for
such purposes. When you place an order for goods via the Site, your order
constitutes an offer to purchase goods from us which will become binding after our
acceptance as detailed below. Where you order more than one item, your order
comprises a series of offers for each item individually. In cases where we find a
lack of correctness in our verification of your details relating your credit or
debit, the purchase process can by delayed, suspended or interrupted.
After placing an order with us, you will access an order confirmation webpage and
receive an order confirmation email (together the “Order Confirmations”). The Order
Confirmations set out the final details of the order which you have submitted to the
Site. Please, take care when placing your order. You will be able to amend or cancel
your order within one hour of purchase through the “My Orders” page or by contacting
our Customer Service at 08003767955.
The Order Confirmations contain details of the goods you have ordered, the total cost
of the order including delivery and an order number. Once your order has been
shipped, we will send you a shipping confirmation email and the relevant invoice
will be made available to you on the Site in the section Order History. The invoice
email constitutes the VAT receipt for your goods. You should print off a copy of the
invoice email together with a copy of these Terms of Sale and the Additional
Policies and keep them safe. You will need to refer to these details when contacting
us about your order.
All orders are subject to acceptance by us. We will confirm acceptance to you by
sending you an email that confirms that, all or part of, the goods ordered by you
have been dispatched (the “Shipping Confirmation”). The contract between you and us,
which shall incorporate these Terms of Sale, will be formed only when we issue the
Shipping Confirmation to you. The contract will relate only to those goods whose
dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to
supply any other goods which may have been part of your order, until the dispatch of
such goods has been confirmed in a separate Shipping Confirmation.
Although we hope to be able to supply all goods ordered, we reserve the right, at our
discretion and without the need to give reasons, not to accept any offer at any time
before the relevant goods have been dispatched. Should we refuse your order we will
notify you as soon as reasonably possible.
o If You submit an order for prescription spectacles, You represent that you are not
registered blind or partially sighted and accept that you will be required to submit
details of a prescription from a suitably qualified person obtained within the last
24 months and, when requested, any other detail of your current prescription
(including any notes on the prescription). Your order will be subject to receipt and
verification of such prescription. You consent to us contacting your optician to
verify your prescription. If considered necessary or appropriate before an order is
accepted, we have absolute discretion: (a) to contact directly, or request that you
contact, the optician who provided your prescription to verify and/or discuss your
prescription; (b) to request that you obtain your pupillary distance measurement
from your optician; or (c) request that you obtain a new written prescription from
We will take payment from your credit or debit card at the time your order is
shipped. You will receive an email or post mail detailing what items have shipped
from your order and the cost to ship these items (the “Email”). If your order is
split into multiple shipments, we will charge you only for the items actually
shipped at that time. The Email will include information of the items actually
shipped at that time only, a summary of these terms and conditions, information on
the purchased good, on the right of withdrawal, on the methods of payment and on the
applicable taxes, and all information mandatory provided by the law. We will contact
you if we have any problems taking payment from the card details you provide during
the order process.
All prices shown on the Site are inclusive of VAT and other applicable taxes. We do
not charge you any fee for delivering the items to your shipping address.
Except where otherwise set out in these Terms of Sale, the price payable by you for
the goods is the price given by the Site at the time you place your order.
In cooperation with Klarna Bank
AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following
payment options. Payment is to be made to Klarna:
- Pay later.
- Slice it.
Further information and Klarnas user terms you can find here. General information on Klarna you can find
here. Your personal data is
handled in accordance with applicable data protection law and in accordance with the
Klarnas privacy statement.
- Whilst we try to ensure that all the prices on the Site are accurate, errors may occur.
If, before our acceptation, we discover an error in the price of the goods you have
ordered we will inform you as soon as reasonably possible. You will then be given the
option of re-confirming your order at the correct price or cancelling your order.
- If we are unable to contact you using the contact details you provided during the order
process, we will treat the order as cancelled and notify you by email.
The Order Confirmations will include general information about your order and will
include a delivery date for your goods. We will then send you a separate Shipping
Confirmation email. The Shipping Confirmation email will include a tracking number
that you may use to track your order on our delivery service provider's website and
confirm the delivery date.
Delivery will take place at the delivery address specified by you during the order
process. Note that if you purchase an item, for instance, on the French Site, you
may only indicate a shipping address located in France, or if you purchase an item
on the German Site then you may only indicate a shipping address located in Germany,
and so forth.
Ray-Ban.com offers Free Shipping on all orders within your country. We estimate that
Orders can be delivered in approximately 3 business days starting from the day we
send out our Shipping Confirmation (hereinafter, "Shipping Day"). All shipments are
fully insured. Air Shipment to P.O. boxes is not possible.
If you have purchased a Ray-Ban REMIX. REMIX frames are tailor-made to your
specifications in Italy and therefore entail a longer processing and transit time.
Usually REMIX orders are delivered within 4 business days starting from the Shipping
In the Shipping Confirmation we will confirm the carrier’s details and the tracking
number as soon as your order is shipped. You can track the delivery status of your
order at any time through your My
Account page on Ray-Ban.com.
For all enquires please Contact us
once the goods have been delivered to you and you have taken the physical possession
of the goods, you become the owner of those goods and from that point they will be
at your risk.
On delivery you will be required to check the condition of the packaging and whether
the correct number of packages have been delivered. Missing items will be re-ordered
and damaged/incorrect items will be returned and, subject to these Terms of Sale,
replaced and delivered free of charge. You must let us know about any damaged,
missing and/or incorrect goods in accordance with the Warranty Policy under Part D
of the present Terms of Sale.
PART C – CANCELLING YOUR ORDER AND RETURNING GOODS
Right of withdrawal. We offer the right to withdraw from the contract within a 45 day returns
period, allowing you to cancel your contract in respect of the goods for up to 45 days after
you acquire physical possession of the goods, except for customized ones (glasses and
accessories), so called REMIX, in relation to which you will not benefit from a right of
withdrawal because they are personalised and have been custom made for you. You can withdraw
from all or part of the contract. You agree to take reasonable care of the goods and to
return all unwanted goods to us at your cost. Please read our Returns Policy for more
information about our 100 day return period and returning the goods.
Please see "Returns Policy" under Part D of these Terms of Sale for the terms and conditions
applicable to your rights of withdrawal and refund.
However, if you have placed your order between the 4th of November and the 31st of
December 2019, you have 100 days to return your purchase as Holidays special policy.
Please note that this 100-day return period provides you with a longer period to
evaluate your purchase than the 14-day return period that the law affords to customers.
Faulty goods. If you find the goods (including customized ones - glasses and accessories - so
called REMIX) that have been delivered to be misdescribed, or damaged or faulty and we
cannot remedy the fault to your reasonable satisfaction then these goods can be returned
without prejudice of any other rights granted by law. Please read our Returns Policy for
more information about returning the goods.
PART D – GENERAL TERMS ABOUT OUR RELATIONSHIP WITH YOU
Details of your guarantee rights in respect of each product type are set out in our
Guarantee Policy. These guarantees are in addition to and do not affect your legal rights as
Events Beyond Our Reasonable Control
We will not be responsible for any delay or failure to comply with these Terms of Sale
or the Additional Policies if the delay or failure arises from any event which is
unforeseeable, irresistible and beyond our control.
Delay in our exercising or failure to exercise any right or remedy under these Terms
of Sale, shall not constitute a waiver of our rights and remedies under these Terms of Sale.
In the event that one or more of the terms set out in these Terms of Sale or in the
Additional Policies is held to be invalid by a competent authority, the remaining terms of
the Terms of Sale and the Additional Policies shall continue to have effect and you will
still be bound by them.
Personal information, such as your contact details, that you provide to us during the
Online Dispute Resolution
If you have a problem with us regarding a product you bought on Ray-Ban.com you can
settle the dispute out of court through an online platform available in all EU member states
languages, at http://ec.europa.eu/odr.
For questions, clarifications and for the purpose of any claim through the ODR Platform
contact us here.
This agreement is governed and shall be construed in accordance with Italian law without
prejudice to your rights under law which cannot be otherwise excluded.