YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban, you can always change your mind.
We have extended our Returns Policy to 45 days during the Covid-19 crisis, to help support our customers at this uncertain time.
JUST FOLLOW THESE SIMPLE STEPS:
- On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous address label.
- If you prefer you can call our Customer Service (08003767955) that will create the Return Label & Authorization for you.