Luxottica provides a warranty on its products against breakages caused by material or manufacturing defects reported within two years of the date of delivery of the products, provided that Luxottica is notified of such defects within two months of their discovery. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery.
The guarantee of contractual compliance provided for by law for products purchased by consumers shall apply without restriction.
You can request support in the following ways:
RAY-BAN SMART GLASSES
Ray-Ban Smart Glasses models are subject to different terms and conditions.
Download the full Ray-Ban Stories warrantyhere
Download the full Ray-Ban Meta collection warrantyhere
You can take advantage of our online platform to send us your service request with a few simple steps. Our Ray-Ban Service team will be happy to provide you with the assistance you need.
ASSISTANCE ON PRESCRIPTION LENSES
For all support requests regarding prescription lenses please contact the Ray-Ban authorized retailers where you firstly purchased the item. If you have purchased your prescription lenses online, please contact Ray-Ban customer service by clicking here
RAY-BAN PRODUCTS PURCHASED IN STORE
If you have purchased the product in the store, we recommend you first to contact one of our authorized Ray-Ban retailers. They will be able to assist you. Alternatively, follow the instructions below to receive support for your Ray-Ban products.
STANDARD Ray-Ban PRODUCTS
Using our online platform: click here to submit your support request; you will be guided through a few simple steps. Our Ray-Ban Support team will be happy to offer you the necessary support. If your request is not covered by the warranty, we will offer you a paid solution, which you are free to accept or reject.