1. What lens should I buy?
: Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of
clarity, comfort, and protection. They are suitable for everyday use.
: In line with the latest trends, these lenses come in a wide range of
colours for a
• Ray-Ban ® Simple gradient lenses are
characterized by a smooth transition from a solid colour to a transparent shade of the
• Ray-Ban ® Bi-gradient lenses are
produced using patented technology to create a bi-colour combination for a two-toned
• Ray-Ban ® also offers a selection of Mirrored
combine the reflective cool of mirror coating and the sophisticated fade-in effect of
: The advanced technological process behind mirror coating further reduces light
transmission and glare for even greater visual comfort. Reflect your unique take on
: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving
visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P”
next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.
: These lenses fine-tune light, making everyday colours more enhanced. Eliminates reflection and
glare with polar filters ensuring clarity in vision and they are suitable for outdoor sports and
: A photochromic lens which adapts to light by changing colour.
: Inspired by the individuality and self-expression of the 60's, the Legends
Collection combines retro chic with modern innovation to offer original
: All Ray-Ban prescription lenses are designed using DST technology to
create lenses that are super lightweight for all prescriptions providing
sharper vision and increased clarity for optimal comfort.
2. Is it possible to buy corrective lenses with the Ray-Ban logo
You can now customize your Ray-Ban sunglasses with corrective lenses printed
with our logo. It is currently not possible to add prescription lenses to your Ray-Ban
eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this
may be possible in the future.
3. Why was my Remix engraving text changed?
Some offensive or branded language may be rejected by our REMIX configurator when
engraving Ray-Ban products. The censorship software will replace the rejected word or
letters with asterisks and the glasses or case will be engraved exactly as the online
Examples of what will cause REMIX to change your phrase are: profanity, inappropriate
slang, phrases used in order to encourage violence, content that violates another party's
trademark or intellectual property rights, among others.
SHIPPING & RETURNS
4. How does your Shipping Policy work?
We offer free delivery on all orders made on our website. Please be aware we are unable to
deliver to hotels, PO boxes, military addresses or addresses in the Channel Islands.
When your order has been shipped, you will receive an e-mail with the UPS tracking number and a
link to the UPS website where you will be able to check the location of the parcel.
For further details, we recommend you to check our Shipping Policy.
You can check the status of your order by logging into your account at Ray-Ban.com. Alternatively, use the menu at the top left of our website to go to
My Account, My Orders
and enter your order number and e-mail address
If you have not received your order within 5 days, please contact UPS with your Tracking number or get in touch with our Customer Care Team.
6. How does your Return Policy work?
You can return products purchased at Ray-Ban.com within 100 days of receiving shipment, with the exception of customised items (REMIX), because they have been custom made for you.
For further details, check our Shipping Policy.
Or call our Customer Care team who will be happy to help.
SUN PRESCRIPTION LENSES
7. What items are available with prescription lenses?
We offer a wide range of sun, clear and REMIX glasses with single or progressive prescription lenses that include the Ray-Ban logo. However, prescription lenses are not available on all items we sell online. If prescription lenses are available for an item, you will see a button on the product page that says ADD PRESCRIPTION LENSES or SEE PRESCRIPTION VERSION. For prescription REMIX items, you can select PRESCRIPTION at the lenses stage of the configuration.
8. How do I send my prescription?
To be able to process your prescription order we require an in-date prescription and pupillary distance measurement (often referred to as PD). If you have already sent your prescription for a previous order you will be able to select the correspoding option at check-out. If this is not the case, we will ask for your prescription after check-out and you will be able to scan/ take a picture of it and choose between the two options described below:
Upload your prescription by logging into your account on Ray-Ban.com and following the guided steps. You can also do that by inserting your order number and e-mail address on My Account, My Orders on the top left menu of our website.
Email it to: RXserviceEU@shop.ray-ban.com indicating your Order number.
9. How can I change my prescription?
For any issues related to your submitted prescription before you have received your order,
please contact our prescription team as soon as possible: RXserviceEU@shop.ray-ban.com.
BUY ONLINE & CUSTOMER SERVICE
10. How do I know the right size for my sunglasses?
For the great majority of people (more than 90% of our customers), Standard Size offers the
You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official
11. How do I change or cancel my order?
To change or cancel an order you recently submitted, please contact our Customer Care
team as soon as possible and we will do our best to accommodate your request.
However, please be aware that as our system is designed to fulfill orders very quickly, after
the first hour we cannot guarantee that it will be possible to cancel or change the order
as it may have entered the shipping process.
12. How do I contact Ray-Ban Customer Services?
Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can phone us on 08003767955, Monday to Friday 10 - 22, for Order & Return related inquiries.
13. Cancellation due to out of stock.
We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to
the high volume of orders we receive during Cyber Week, it is possible that your item may become
unavailable. For this reason, we reserve the right to cancel your order if we are unable to fulfil it.
Rest assured that, if this happens, you will receive an automatic email informing you, and payment pre-authorisation will be automatically released.
We apologise in advance for any inconvenience that this may cause you. Sadly, we cannot provide an estimated date for when an item will be back in stock. We recommend keeping a close eye on our website for updates and/or subscribing to our newsletter.