1. Can COVID-19 transmit through eyes?
Current research, which is still evolving, shows that the chance of
spreading the virus through the eyes is possible, but rare. Studies
found only a small amount of virus in tears of infected individuals.
That said, in alignment with the Centers for Disease Control and
Prevention (CDC), you should take all necessary precautions to avoid
touching your eyes.
2. Do glasses help protect against COVID-19?
While glasses may potentially provide some protection from COVID-19,
that protection is limited to the shielded area of the eye. The
virus can still reach your eyes from the exposed sides, tops and
bottoms of your glasses. In alignment with the Centers for Disease
Control and Prevention (CDC), you should take all necessary
precautions to avoid touching your eyes.
3. How should I clean my glasses in this period?
COVID-19 is thought to remain on some materials for hours or days.
For this reason, it’s advisable to regularly clean your glasses. A
standard hand soap or glasses cleaning spray that contains detergent
should be effective at removing potentially harmful microbes. Using
antibacterial products such as hand sanitizer or household cleaning
spray to clean your glasses is not recommended. This is because they
probably contain alcohol or chemicals that could damage the lens
surface of your glasses.
4. What can I do about increased screen time straining my eyes?
There are many studies that associate prolonged computer use with
eye strain and discomfort. Ocular surface dryness (due to infrequent
blinking) can result in symptoms. To minimize this, you should
follow the 20-20-20 rule: take a break every 20 minutes and look at
an object 20 feet away for at least 20 seconds. You can also change
your computer display brightness, increase font size and minimize
glare with proper lighting.
5. What is the company doing in light of COVID-19?
We are determined to maintain the same level of confidence among our
customers. Today, our facilities around the world are up and
running, including our warehouses, labs and production plants in
U.S., Italy and China. We have decided to partially reduce our
production to implement strong health and safety protocols. Since
Luxottica always maintains good level of inventory, we will have you
covered. In terms of safety, our vertically integrated supply chain
allows us full visibility of the manufacturing and distribution
process. When our products leave our factory, they do so in the
safest, cleanest manner, packed and shipped by a carefully trained
staff member after undergoing extensive checks.
6. How are the glasses in your stores cleaned/sanitized?
Anti-bacterial wipes are used to clean each pair of sunglasses a
customer tries on before returning them to the shelf. It’s also
worth noting that when a customer purchases a pair of frames, they
are getting a completely new pair from our stock that has not been
tried on by other customers.
7. Where are your products made?
Our products are made in one of our Luxottica-owned plants in either
the U.S., Italy or China depending on the product. When our products
leave our factory, they are packed and shipped by a carefully
trained staff member after undergoing extensive checks.
8. Are your packages safe to open?
Yes. When our products leave our factory, they are packed and
shipped by a carefully trained staff member after undergoing
extensive checks. Furthermore, according the World Health
Organization, it is safe to open packages from China, Italy and
other countries where COVID-19 has been reported.
9. Are packages coming from China and other high-risk countries safe
Coronaviruses have poor resistance in the environment, so the
possibility that the virus is transmitted by goods that travel for
days or weeks at room temperatures is low. Current scientific
knowledge suggests that coronaviruses propagate only through
droplets of biological fluids
10. Should I expect delays in deliveries due to the COVID-19
Our courier service partners are using their logistics network to
minimize service impacts so we can continue to deliver the best
possible service to our customers.
11. Are your online deliveries safe?
When you buy online you avoid close contact with people who might be
sick. All our courier service partners have strict protocols in
place to ensure all precautionary measures are followed.
Depending on the courier, you may even request contactless delivery
— in which couriers drop the package at your door or at a designated
location with no personal interaction — to reduce the risk of
person-to-person transmission for both you and the courier driver.
12. Which protective measures are you taking in Ray-Ban Stores to reduce the spread of Covid-19?
For everyone’s safety, we’ve adopted protective measures to reduce the spread of Covid-19 in our
- All displayed sunglasses are sanitized before - and after each trial
- All our consultants sanitize their hands frequently
- We frequently sanitize all surfaces
But we also need your support:
- Please wait outside the store until an employee asks you inside. Only two customers can be in
our store at
- We invite everyone inside the store to wear a face mask and please keep at least 1.5 meter
** The A’s refer to the US CDC, as an international health
13. What lens should I buy?
: Originally developed for military use, the iconic G-15 and B-15
offer optimal levels of clarity, comfort, and protection. They are
suitable for everyday use.
: In line with the latest trends, these lenses come in
a wide range of exciting colours for a unique look.
• Ray-Ban ® Simple gradient lenses are
characterized by a smooth transition from a solid colour to a
transparent shade of the same tone;
• Ray-Ban ® Bi-gradient lenses are
produced using patented technology to create a bi-colour combination
for a two-toned fade-in effect;
• Ray-Ban ® also offers a selection of
Mirrored gradient lenses that combine the
reflective cool of mirror coating and the sophisticated fade-in
effect of gradient lenses.
: The advanced technological process behind mirror coating further
reduces light transmission and glare for even greater visual
comfort. Reflect your unique take on style!
: Ray-Ban® Polarized lenses not only reduce reflections, but also
enhance contrast, improving visual clarity and reducing eye strain.
All Ray-Ban® polarized lenses bear a distinctive “P” next to the
Ray-Ban® logo on the right lens and are treated with Anti-Reflective
: These lenses fine-tune light, making everyday colours more
enhanced. Eliminates reflection and glare with polar filters
ensuring clarity in vision and they are suitable for outdoor sports
: A photochromic lens which adapts to light by changing colour.
: Inspired by the individuality and self-expression of the 60's, the
Legends Collection combines retro chic with modern innovation to
offer original vintage colours.
: All Ray-Ban prescription lenses are designed using
DST technology to create lenses that are super lightweight
for all prescriptions providing sharper vision and increased clarity
for optimal comfort.
14. Is it possible to buy corrective lenses with the Ray-Ban logo on
Yes. All Ray-Ban prescription eyewear is engraved with our iconic signature on the right lens
and the RB initials on the left.
15. Why was my Remix engraving text changed?
Some offensive or branded language may be rejected by our REMIX
configurator when engraving Ray-Ban products. The censorship
software will replace the rejected word or letters with asterisks
and the glasses or case will be engraved exactly as the online
Examples of what will cause REMIX to change your phrase are:
profanity, inappropriate slang, phrases used in order to encourage
violence, content that violates another party's trademark or
intellectual property rights, among others.
SHIPPING & RETURNS
16. How does your Shipping Policy work?
We offer free delivery on all orders made on our website. Please be
aware we are unable to deliver to hotels, PO boxes, military
addresses or addresses in the Channel Islands.
When your order has been shipped, you will receive an e-mail with
the UPS tracking number and a link to the UPS website where you will
be able to check the location of the parcel.
For further details, we recommend you to check our
You can check the status of your order by logging into your account
at Ray-Ban.com. Alternatively, use the menu at the top left of our
website to go to
Account, My Orders
and enter your order number and e-mail address
If you have not received your order within 5 days, please contact
UPS with your Tracking number or get in touch with our Customer Care
18. How does your Return Policy work?
You can return products purchased at Ray-Ban.com within 60 days of
receiving shipment, with the exception of customised items (REMIX),
because they have been custom made for you.
For further details, check our
Or call our Customer Care team who will be happy to help.
SUN PRESCRIPTION LENSES
19. What items are available with prescription lenses?
We offer a wide range of sun, clear and REMIX glasses with single or
progressive prescription lenses that include the Ray-Ban logo.
However, prescription lenses are not available on all items we sell
online. If prescription lenses are available for an item, you will
see a button on the product page that says ADD PRESCRIPTION LENSES
or SEE PRESCRIPTION VERSION. For prescription REMIX items, you can
select PRESCRIPTION at the lenses stage of the configuration.
20. How do I send my prescription?
To be able to process your prescription order we require an in-date prescription. We’ll ask for
your prescription after check-out. You’ll be able to choose between 2 options:
Scan or take a picture of your prescription and upload it in digital format
Email it to: RXserviceEU@shop.ray-ban.com.
If your prescription values are more than +/- 3 we’ll also need your pupillary distance (often
referred to as PD). If your prescription powers are within +/- 3, sharing your PD is recommended
so that we can optimize your lenses, but it’s not mandatory.
PD not on your prescription slip? Don’t worry, you can measure it at home. Learn how.
Please remember to include your order number on the text and email. If you can’t send us the
prescription directly after the purchase, you can click on ‘PROVIDE YOUR PRESCRIPTION’ in your
order confirmation email and in your personal account. This must be completed within 6 days of
purchase confirmation; after 6 days your order is automatically canceled.
We are unable to accept out of date prescriptions and will cancel orders which are sent in with
an out of date prescription. The Ray-Ban logo is included on all prescription eyewear.
21. How can I change my prescription?
For any issues related to your submitted prescription before you
have received your order, please contact our prescription team as
soon as possible:
BUY ONLINE & CUSTOMER SERVICE
22. How do I know the right size for my sunglasses?
For the great majority of people (more than 90% of our customers),
Standard Size offers the correct fit.
You can learn more about Ray-Ban® sizes and how to find a suitable
frame size with our Official
23. How do I change or cancel my order?
If you change your mind about your order, you have the option to amend or cancel it within one
purchase. You can do it online through the “My Orders” page, or by contacting our Customer
24. How do I contact Ray-Ban Customer Services?
Contacting Ray-Ban Customer Services is very simple: You can use the
form in the Contact Us section on the website (you can find
it in the footer). You can phone us on 08003767955, Monday to Friday
10 - 16, for Order & Return related inquiries.
25. Cancellation due to out of stock.
We know how frustrating it can be when the item you want is out of
stock. Unfortunately, due to the high volume of orders we receive
during Cyber Week, it is possible that your item may become
unavailable. For this reason, we reserve the right to cancel your
order if we are unable to fulfil it.
Rest assured that, if this happens, you will receive an automatic
email informing you, and payment pre-authorisation will be
We apologise in advance for any inconvenience that this may cause
you. Sadly, we cannot provide an estimated date for when an item
will be back in stock. We recommend keeping a close eye on our
website for updates and/or subscribing to our newsletter.