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SHIPPING INFORMATION

RATES & POLICIES

There are two shipping options for orders within the UK

Standard frames

STANDARD

Order placed within 23:59 PM CET: Within business days

Cost: FREE

EXPRESS

Order placed within 23:59 PM CET: Within business days

Cost: £ 8,00*

Remix Custom Frames

STANDARD

Order placed within 23:59 PM CET: Within business days

Cost: FREE

EXPRESS

Order placed within 23:59 PM CET: Within business days

Cost: £ 8,00*

Prescription Products

STANDARD

After receiving prescription: 7 days

Cost: FREE

* For special occasions Ray-Ban covers the cost of Express Shipping so you can have your items faster and for free!


  • Delivery times shown in the table include order processing and transit. Please note that delivery can occasionally be delayed due to unforeseen circumstances.
  • Remember that if you decide to return your item(s), shipping costs will not be refunded.
  • All packages are fully insured.
  • We ship anywhere in the UK except Guernsey and Jersey. Orders to these addresses will be automatically cancelled. We also ship to the Isle of Man from this website.
  • We do not ship abroad from this site, but our local online stores serve many countries. To check whether shipping is available to a particular country, follow the relevant link from any page of the website, and select the country of destination.
  • Ray-Ban.com sites do not ship to Andorra, Aruba, The Faroe Islands, Gibraltar and Lichtenstein, despite being within the European customs and administrative areas. The French website offers shipping to the Principality of Monaco.
  • We do not ship to PO boxes and/or military bases. Orders to these addresses will be automatically cancelled.
  • REMIX frames are tailor-made in Italy according to your specifications, and therefore involve longer processing and delivery times.

DELIVERY

  • We will send you an email confirming the carrier’s details and the tracking number once your order is shipped.
  • You can track the delivery status of your order at any time via the My Account page on Ray-Ban.com.
  • Remember to check the condition of the package when it's delivered. You can always refuse it or accept it tentatively if you have any reservations.

Feel free to Contact us with any queries.

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on 08003767955 if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

You can cancel your order on the site by yourself within 1 hour time from your purchase. After this time, the order will be handled by our systems and cancellation will not be available anymore. Do not hesitate to contact Ray-Ban Customer Care if you need further information.

HOW TO COMPARE?

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INSURANCE BENEFITS

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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card

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Why are we asking you to accept Terms & Conditions?
You are now shopping at the new Ray-Ban.com, which features a set of new options to make your shopping experience even better! For this reason there are also new Terms & Conditions and privacy policy, updated in respect to the previous ones you agreed upon.