Parts & service

Does your Ray-Ban need a replacement part? Follow the link and make your purchase in a few simple steps.

SERVICE: LUXOTTICA LIMITED WARRANTY

Luxottica products (sunglasses and optical frames) are the result of a unique combination of design and quality excellence. For this reason, besides the customer care programs and the legal warranty - provided by the retailers depending on the different countries laws and regulations - your product is protected by a manufacturer warranty offered by Luxottica (Limited Warranty) against manufacturing defects.

For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Luxottica Limited Warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations.

TERMS

Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase.

This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.

HOW TO MAKE A CLAIM

In Store Purchases

If you made your purchase in store, please contact, anytime within 24 months from the date of purchase, the retailer where you bought your product.  A proof of purchase will be requested as part of the warranty assessment.  Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer.  If you are unable to contact your retailer, pleaseclick hereto submit a Service Request in our Aftersales Portal.

Online Purchases

If you made your purchase online at Ray-Ban.com, pleaseclick hereto submit a Service Request in our Aftersales Portal or contact Customer Care by chatting with us athttps://www.luxotticacustomercare.com/aftersalesraybanchat. Once you submit your claim, if warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available anymore, you will be provided with a code to purchase a replacement pair of same value.

REPAIRS

If your product needs repair, we recommend you visit the retailer who sold the product to you. Your retailer will assess the problem and propose you the best solution.

Should you not have the possibility to contact your retailer, you may submit a Service Request in our Aftersales Portal by following this link.

PRODUTOS REMIX Ray-Ban

Ao entrar em contacto com a equipa de assistência ao cliente da Ray-Ban: clique aqui e um de nossos operadores proporcionará assistência aos seus produtos Remix Ray-Ban.

A nossa responsabilidade para consigo

Nenhum conteúdo desta Política de Garantia deve ser interpretado como destinado a excluir ou a limitar a responsabilidade da Luxottica em caso de (a) morte ou lesões pessoais causadas por negligência por parte da Luxottica; b) fraude, falsas declarações ou negligência grave; ou (c) qualquer responsabilidade que não pode ser limitada ou excluída de acordo com a lei aplicável.

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Parts & service

Does your Ray-Ban need a replacement part? Follow the link and make your purchase in a few simple steps.

SERVICE: LUXOTTICA LIMITED WARRANTY

Luxottica products (sunglasses and optical frames) are the result of a unique combination of design and quality excellence. For this reason, besides the customer care programs and the legal warranty - provided by the retailers depending on the different countries laws and regulations - your product is protected by a manufacturer warranty offered by Luxottica (Limited Warranty) against manufacturing defects.

For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Luxottica Limited Warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations.

TERMS

Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase.

This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.

HOW TO MAKE A CLAIM

In Store Purchases

If you made your purchase in store, please contact, anytime within 24 months from the date of purchase, the retailer where you bought your product.  A proof of purchase will be requested as part of the warranty assessment.  Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer.  If you are unable to contact your retailer, pleaseclick hereto submit a Service Request in our Aftersales Portal.

Online Purchases

If you made your purchase online at Ray-Ban.com, pleaseclick hereto submit a Service Request in our Aftersales Portal or contact Customer Care by chatting with us athttps://www.luxotticacustomercare.com/aftersalesraybanchat. Once you submit your claim, if warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available anymore, you will be provided with a code to purchase a replacement pair of same value.

REPAIRS

If your product needs repair, we recommend you visit the retailer who sold the product to you. Your retailer will assess the problem and propose you the best solution.

Should you not have the possibility to contact your retailer, you may submit a Service Request in our Aftersales Portal by following this link.

PRODUTOS REMIX Ray-Ban

Ao entrar em contacto com a equipa de assistência ao cliente da Ray-Ban: clique aqui e um de nossos operadores proporcionará assistência aos seus produtos Remix Ray-Ban.

A nossa responsabilidade para consigo

Nenhum conteúdo desta Política de Garantia deve ser interpretado como destinado a excluir ou a limitar a responsabilidade da Luxottica em caso de (a) morte ou lesões pessoais causadas por negligência por parte da Luxottica; b) fraude, falsas declarações ou negligência grave; ou (c) qualquer responsabilidade que não pode ser limitada ou excluída de acordo com a lei aplicável.