YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban you can always change your mind.
Our customers have 45 days to return their items.
We know the Holidays are a busy period, so all orders made between 06/11/23 until 26/12/23 have an extended return period of 60 days.
*Please note REMIX products are not eligible for return unless damaged or defective. In case of warranty assistance (product is faulty or defective) request you can initiate a return procedure with our customer service team.
JUST FOLLOW THESE SIMPLE STEPS:
- On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous address label.
- If you prefer you can call our Customer Service (800-8-12193 free toll number) that will create the Return Label & Authorization for you.