FAQ

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
•  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

It is currently not possible to customise your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban products. The censorship software will replace the rejected word or letters with asterisks and the glasses or case will be engraved exactly as shown in the online version.

Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases that encourage violence, content that violates another party's trademark or intellectual property rights, among others.

Shipping is completely free, while returns has a cost of 10.00 EUR.

RESPONSIBLE SHIPPING
Responsible shipping option is fulfilled by logistics providers using solutions to reduce emissions. Delivery may take up to 5 business days. 
The providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers.
The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance)
Below the list of the Responsible shipping Suppliers
- UPS (itself or in partnership with USPS): https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html   
- GLS: https://gls-group.com/GROUP/en/our-responsibility/thinkgreen

*Some exclusions may apply.

Yes, you will have 60 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.

This doesn’t apply to customised products (glasses and accessories), so called REMIX, because they are personalised and have been custom made for you.

Anyway please be aware that you can always return customised items, in case you will receive faulty products (See the  Return policy section  for more details).

You can return products purchased at Ray-Ban.com within 45 days of receiving shipment.

For further details, check ourReturns Policy.

Or call our Customer Care team who will be happy to help.

For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of your sunglasses and eyeglasses with our Official Size Guide

Mistakes happen and we want you to be happy with your order, so we have allowed an hour grace from your purchase to cancel your order, contacting our customer service

Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can phone us on 800-8-12193, Monday-Friday|Saturday-Sunday 9.00 - 18.00, for Order & Return related inquiries.

All the components are made in Italy and assembled in Italy according to each order. 

Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.

Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.

With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.

As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.

In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.

The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.

During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.

Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.

Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.

Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.

When it comes to social media, we highly recommend the following tips and advice below:
https://help.instagram.com/369001149843369
https://help.instagram.com/149494825257596
https://www.facebook.com/help/213481848684090
https://www.facebook.com/help/285695718429403

If you want to report any suspicious listing, website or social media profile and posts please use our form:
https://www.ray-ban.com/portugal/report-fakes

Yes, it's a great way to maximize your time with our team. Go to our Store Locator to find your nearest Ray-Ban store and and select your visit purpose from the available options.

Yes, begin at our Store Locator to find your nearest Ray-Ban store offering appointment bookings. Then select Vision Check Up as your visit purpose. Whether you need to renew your prescription or just want to check your eye health, our team is happy to help.

No. The price will be hidden on your receipt. That way you can send your gift straight to their door for them to enjoy!

During the holiday period, we offer extended 60-day returns for any orders placed between the 6th Nov and Dec 26th. Learn more about our return policy here

Give your employees or clients a gift to remember with a bulk order for corporate gifting and event purchases. See more details here

Our official side guide tells you everything you need to know about Ray-Ban® sizes and how to select the right fit. Size guide