Luxottica provides a warranty on its products against breakages caused by material or manufacturing defects reported within two years of the date of delivery of the products, provided that Luxottica is notified of such defects within two months of their discovery. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery.
The guarantee of contractual compliance provided for by law for products purchased by consumers shall apply without restriction.
You can request support in the following ways:
ASSISTANCE ON PRESCRIPTION LENSES
For all support requests regarding prescription lenses please contact the Ray-Ban authorized retailers where you firstly purchased the item. If you have purchased your prescription lenses online, please contact Ray-Ban customer service by clicking here.
RAY-BAN PRODUCTS PURCHASED IN STORE
If you have purchased the product in the store, we recommend you first to contact one of our authorized Ray-Ban retailers. They will be able to assist you. Alternatively, follow the instructions below to receive support for your Ray-Ban products.
STANDARD Ray-Ban PRODUCTS
Using our online platform: click here to submit your support request; you will be guided through a few simple steps. Our Ray-Ban Support team will be happy to offer you the necessary support. If your request is not covered by the warranty, we will offer you a paid solution, which you are free to accept or reject.
RAY-BAN SUPPORT REQUEST
Ray-Ban REMIX PRODUCTS
By contacting the Ray-Ban customer service team: click here and one of our operators will provide you with support for your Ray-Ban Remix products.
Our liability in relation to you
Nothing in this Warranty Policy shall be interpreted as intended to exclude or limit Luxottica's liability in the event of (a) death or personal injury caused by Luxottica's negligence; (b) fraud, false declarations or gross negligence; or (c) any liability that cannot be limited or excluded in accordance with the applicable law.