back RIGHT OF WITHDRAWAL - RETURNS POLICY
YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban you can always change your mind.
We have extended our Return day policy to 45 days during the Covid-19 crisis to help support our customers at this uncertain time.
We only accept returns on items purchased from ray-ban.com, customized (Custom Lab) frames excluded. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
JUST FOLLOW THESE SIMPLE STEPS:
- On the My Orders page enter your order number and the email address used when placing your order.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous address label.
- If you prefer you can call our Customer Service (800-12060 free toll number) that will create the Return Label & Authorization for you.
MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN
Additional fees may be charged for products received without the original box, special packaging material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products that are no longer saleable).