YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban you can always change your mind.
We have extended our Return day policy to 45days during the Covid-19 crisis to help support our customers at this uncertain time.
We only accept returns on items purchased from ray-ban.com, customized (Custom Lab) frames excluded. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
JUST FOLLOW THESE SIMPLE STEPS:
- On the My Orders page enter your order number and the email address used when placing your order.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the Return Label on the outside of the package covering any previous address label.
- If you prefer you can call our Customer Service (800 12060 free toll number) that will create the Return Label & Authorization for you.