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frames- eyeglasses, sunglasses, or that special custom
remix. Get them in single vision or multi-focal.

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FAQs

PRODUCT RANGE

1. What lenses are available with Ray-Ban sunglasses? 

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors.

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look. •  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

2. Is it possible to buy corrective lenses with the Ray-Ban logo on them?  

It is currently not possible to customize your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

3. Why was my Remix custom text changed?  

When designing your Remix sunglasses, you can use a combination of letters, spaces and numbers to make the glasses your own. Unfortunately, Ray-Ban.com will block certain custom phrases. If the text you enter if refected, your Remix glasses will be updated immediately on site with an asterisk in order to show you how your glasses will be censored. The glasses will be printed exactly as they appear on site with the * symbol in order to censor the phrase should you decide to complete your order.

Examples of what will cause Remix to change your phrase are: profanity, inapproriate slang, phrases used in order to encourage violence, content that voilates another party's trademark or intellectual property rights, and more.

SHIPPING & RETURNS

4. How much does shipping and returns cost? 

Yes, you will have 45 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.

This doesn’t apply to customised products (glasses and accessories), so called REMIX, because they are personalised and have been custom made for you.

Anyway please be aware that you can always return customised items, in case you will receive faulty products (See the Return policy section for more details.).

5. Can I get my money back if I am not satisfied with my purchase? 

Yes, you will have 45 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. See the Return policy section for more details.

BUY ONLINE & CUSTOMER SERVICE

6. How do I know the right size for my sunglasses? 

For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of your sunglasses and eyeglasses with our Official Size Guide.

7. There is a mistake with my order, am I able to cancel it? 

Mistakes happen and we want you to be happy with your order, so we have allowed an hour grace from your purchase to cancel your order, contacting our customer service.

8. How do I contact Ray-Ban Customer Services? 

Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can phone us on 0800000527, Monday to Friday 10 - 18, for Order & Return related inquiries.

9. Where are the remix sunglasses made in? 

All the components are made in Italy and assembled in Italy according to each order.

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on 0800000527 if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

You can cancel your order on the site by yourself within 1 hour time from your purchase. After this time, the order will be handled by our systems and cancellation will not be available anymore. Do not hesitate to contact Ray-Ban Customer Care if you need further information.

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