1. Can COVID-19 transmit through eyes?
Current research, which is still evolving, shows that the chance of
spreading the virus through the eyes is possible, but rare. Studies
found only a small amount of virus in tears of infected individuals.
That said, in alignment with the Centers for Disease Control and
Prevention (CDC), you should take all necessary precautions to avoid
touching your eyes.
2. Do glasses help protect against COVID-19?
While glasses may potentially provide some protection from COVID-19,
that protection is limited to the shielded area of the eye. The
virus can still reach your eyes from the exposed sides, tops and
bottoms of your glasses. In alignment with the Centers for Disease
Control and Prevention (CDC), you should take all necessary
precautions to avoid touching your eyes.
3. How should I clean my glasses in this period?
COVID-19 is thought to remain on some materials for hours or days.
For this reason, it’s advisable to regularly clean your glasses. A
standard hand soap or glasses cleaning spray that contains detergent
should be effective at removing potentially harmful microbes. Using
antibacterial products such as hand sanitizer or household cleaning
spray to clean your glasses is not recommended. This is because they
probably contain alcohol or chemicals that could damage the lens
surface of your glasses.
4. What can I do about increased screen time straining my eyes?
There are many studies that associate prolonged computer use with
eye strain and discomfort. Ocular surface dryness (due to infrequent
blinking) can result in symptoms. To minimize this, you should
follow the 20-20-20 rule: take a break every 20 minutes and look at
an object 20 feet away for at least 20 seconds. You can also change
your computer display brightness, increase font size and minimize
glare with proper lighting.
5. What is the company doing in light of COVID-19?
We are determined to maintain the same level of confidence among our
customers. Today, our facilities around the world are up and
running, including our warehouses, labs and production plants in
U.S., Italy and China. We have decided to partially reduce our
production to implement strong health and safety protocols. Since
Luxottica always maintains good level of inventory, we will have you
covered. In terms of safety, our vertically integrated supply chain
allows us full visibility of the manufacturing and distribution
process. When our products leave our factory, they do so in the
safest, cleanest manner, packed and shipped by a carefully trained
staff member after undergoing extensive checks.
6. How are the glasses in your stores cleaned/sanitized?
Anti-bacterial wipes are used to clean each pair of sunglasses a
customer tries on before returning them to the shelf. It’s also
worth noting that when a customer purchases a pair of frames, they
are getting a completely new pair from our stock that has not been
tried on by other customers.
7. Where are your products made?
Our products are made in one of our Luxottica-owned plants in either
the U.S., Italy or China depending on the product. When our products
leave our factory, they are packed and shipped by a carefully
trained staff member after undergoing extensive checks.
8. Are your packages safe to open?
Yes. When our products leave our factory, they are packed and
shipped by a carefully trained staff member after undergoing
extensive checks. Furthermore, according the World Health
Organization, it is safe to open packages from China, Italy and
other countries where COVID-19 has been reported.
9. Are packages coming from China and other high-risk countries safe
Coronaviruses have poor resistance in the environment, so the
possibility that the virus is transmitted by goods that travel for
days or weeks at room temperatures is low. Current scientific
knowledge suggests that coronaviruses propagate only through
droplets of biological fluids
10. Should I expect delays in deliveries due to the COVID-19
Our courier service partners are using their logistics network to
minimize service impacts so we can continue to deliver the best
possible service to our customers.
11. Are your online deliveries safe?
When you buy online you avoid close contact with people who might be
sick. All our courier service partners have strict protocols in
place to ensure all precautionary measures are followed.
Depending on the courier, you may even request contactless delivery
— in which couriers drop the package at your door or at a designated
location with no personal interaction — to reduce the risk of
person-to-person transmission for both you and the courier driver.
** The A’s refer to the US CDC, as an international health
12. What lenses are available with Ray-Ban sunglasses?
Genuine since 1937 – Originally developed for military use, the
iconic G-15 and B-15 offer optimal levels of clarity, comfort and
Collection: Inspired by the individuality and self-expression of the 60's,
the Legends Collection combines retro chic with modern innovation to
offer three original vintage colors.
In line with the latest trends, these lenses come in
a wide range of exciting colors for a unique look.
• Ray-Ban ® Simple gradient lenses are
characterized by a smooth transition from a solid color to a
transparent shade of the same tone;
• Ray-Ban ® Bi-gradient lenses are
produced using patented technology to create a bi-color combination
for a two-toned fade-in effect;
• Ray-Ban ® also offers a selection of
Mirrored gradient lenses that combine the
reflective cool of mirror coating and the sophisticated fade-in
effect of gradient lenses.
The advanced technological process behind mirror coating further
reduces light transmission and glare for even greater visual
comfort. Reflect your unique take on style!
Ray-Ban® Polarized lenses not only reduce reflections, but also
enhance contrast, improving visual clarity and reducing eye strain.
All Ray-Ban® polarized lenses bear a distinctive “P” next to the
Ray-Ban® logo on the right lens and are treated with Anti-Reflective
13. Is it possible to buy corrective lenses with the Ray-Ban logo on
It is currently not possible to customize your Ray-Ban sunglasses
with corrective lenses printed with our logo. Innovating new
products & designs is a priority for Ray-Ban, therefore this may
be possible in the future.
14. Why was my Remix custom text changed?
When designing your Remix sunglasses, you can use a combination of
letters, spaces and numbers to make the glasses your own.
Unfortunately, Ray-Ban.com will block certain custom phrases. If the
text you enter if refected, your Remix glasses will be updated
immediately on site with an asterisk in order to show you how your
glasses will be censored. The glasses will be printed exactly as
they appear on site with the * symbol in order to censor the phrase
should you decide to complete your order.
Examples of what will cause Remix to change your phrase are:
profanity, inapproriate slang, phrases used in order to encourage
violence, content that voilates another party's trademark or
intellectual property rights, and more.
15. How much does shipping and returns cost?
Shipping is completely free, while returns has a cost of 10.00 EUR.
16. Can I get my money back if I am not satisfied with my
Yes, you will have 90 days after receipt of your glasses to return
them and obtain a full refund or decide to replace them with an
identical pair if you encounter problems. See the
Return policy section
for more details.
17. How does your Return Policy work?
You can return products purchased at Ray-Ban.com within 90 days of
receiving shipment, with the exception of customised items (REMIX),
because they have been custom made for you.
For further details, check our
Or call our Customer Care team who will be happy to help.
18. What items are available with prescription lenses?
We offer a wide range of sun, clear and REMIX glasses with single or progressive prescription
lenses that include the Ray-Ban logo. However, prescription lenses are not available on all
items we sell online. If prescription lenses are available for an item, you will see a button on
the product page that says ADD PRESCRIPTION LENSES or SEE PRESCRIPTION VERSION. For prescription
REMIX items, you can select PRESCRIPTION at the lenses stage of the configuration.
19. How do I send my prescription?
To be able to process your prescription order we require an in-date prescription and pupillary
distance measurement (often referred to as PD). If you have already sent your prescription for a
previous order you will be able to select the correspoding option at check-out. If this is not
the case, we will ask for your prescription after check-out and you will be able to scan/ take a
picture of it and choose between the two options described below:
Upload your prescription by logging into your account on
Ray-Ban.com and following the guided steps. You can also do that
by inserting your order number and e-mail address on My Account,
My Orders on the top left menu of our website.
Email it to: RXserviceEU@shop.ray-ban.com
indicating your Order number.
20. How can I change my prescription?
For any issues related to your submitted prescription before you have received your order,
please contact our prescription team as soon as possible:
21. How do I know the right size for my sunglasses?
For the great majority of people – more than 90% of our customers –
Standard Size offers the correct fit. It is very likely the correct
size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of
your sunglasses and eyeglasses with our Official
22. There is a mistake with my order, am I able to cancel it?
If you change your mind about your order, you have the option to cancel it within one hour of
purchase. You can do it online through the “My Orders” page, or by contacting our Customer Service at 0800000527.
23. How do I contact Ray-Ban Customer Services?
Contacting Ray-Ban Customer Services is very simple:
you can use the form in the
Contact Us section on the website
(you can find it in the footer).
You can phone us on 0800000527, , for Order
& Return related inquiries.
24. Where are the remix sunglasses made in?
All the components are made in Italy and assembled in Italy
according to each order.
25. What should I do if my social media account has been hacked or if I find a fake Ray-Ban website?
Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.
Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.
With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.
As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.
In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.
The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.
During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.
Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.
Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.
Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.
When it comes to social media, we highly recommend the following tips and advice below:
If you want to report any suspicious listing, website or social media profile and posts please use our form: