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Return Policy

Your satisfaction is guaranteed.

If you are not satisfied with your purchase, please call Ray-Ban.com Customer Care at 0800000527 or use our online service within your order history page within 45 days of receiving your order to request a Return Authorization (RA) number.

RETURN PROCESS

Follow these simple steps for a prompt refund:

  1. Ray-Ban recommends you to use UPS return service. If your area is not served by UPS or you would like to use a different carrier you will be provided with the RA number to be used as reference on your package and ship it back at your own expense.
  2. Download the pro-forma invoice here, fill it with order details and include it in the package. If you have doubts on how to fill it in, please contact our Customer Care at 0800000527
  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and the contents do not risk being damaged during shipping.
  4. Do not forget to include the original packing list.
  5. Please write the RA number on the outside of the package.
  6. Once your return has been received in perfect condition, we will refund you with the price of the item(s) via the original payment method. Refunds normally arrive within 15 business days of receipt.

RETURN PROCESS

  • Package items securely – Ray-Ban is not responsible for items lost or damaged in transit.
  • Additional fees may be charged for products received without the original box, packaging material, contents, accessories, and/or manuals (i.e. products that are no longer saleable).

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on 0800000527 if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

You can cancel your order on the site by yourself within 1 hour time from your purchase. After this time, the order will be handled by our systems and cancellation will not be available anymore. Do not hesitate to contact Ray-Ban Customer Care if you need further information.

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For getting a reimbursement with insurance providers other than EyeMed, print and submit your receipt.
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You are now shopping at the new Ray-Ban.com, which features a set of new options to make your shopping experience even better! For this reason there are also new Terms & Conditions and privacy policy, updated in respect to the previous ones you agreed upon.