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RIGHT OF WITHDRAWAL - RETURNS POLICY

Your satisfaction is guaranteed.

When shopping at Ray-Ban you can always change your mind.

We have extended our Return day policy to 45 days during the Covid-19 crisis to help support our customers at this uncertain time.

We only accept returns on items purchased from ray-ban.com, customized (REMIX) frames excluded. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

Just follow these simple steps:

  1. On the My Orders page enter your order number and the email address used when placing your order.
  2. Follow the guided procedure and print the Return Label & Authorization.
  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.
  5. If you prefer you can call our Customer Service (0800000527 free toll number) that will create the Return Label & Authorization for you.
My Orders

We highly recommend you use a traceable and insurable shipping method. Ray-Ban cannot be held responsible for lost or damage packages.

MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN

Additional fees may be charged for products received without the original box, special packaging material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products that are no longer saleable).

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on 0800000527 if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

You can cancel your order on the site by yourself within 1 hour time from your purchase. After this time, the order will be handled by our systems and cancellation will not be available anymore. Do not hesitate to contact Ray-Ban Customer Care if you need further information.

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You are now shopping at the new Ray-Ban.com, which features a set of new options to make your shopping experience even better! For this reason there are also new Terms & Conditions and privacy policy, updated in respect to the previous ones you agreed upon.