RIGHT OF WITHDRAWAL - RETURNS POLICY
Your satisfaction is guaranteed.
When shopping at Ray-Ban you can always change your mind.
We have extended our Return day policy to 45 days during the Covid-19 crisis to help support our
customers at this uncertain time.
We only accept returns on items purchased from ray-ban.com, customized (REMIX) frames excluded. Items purchased from
Authorized Ray-Ban retailers must be returned to the place of purchase.
Just follow these simple steps:
- On the My Orders page enter your order number and
the email address used when placing your order.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation,
accessories and manuals received with the product - make sure the package is secure and that
the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering
any previous address label.
- If you prefer you can call our Customer Service (0800000527 free toll
number) that will create the Return Label & Authorization for you.
We highly recommend you use a traceable and insurable shipping method. Ray-Ban cannot be held
responsible for lost or damage packages.
MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN
Additional fees may be charged for products received without the original box, special packaging
material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products
that are no longer saleable).