YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban you can always change your mind.
We have extended our Return day policy to 45 days during the Covid-19 crisis to help support our customers at this uncertain time.
We only accept returns on items purchased from ray-ban.com, customized (REMIX) frames excluded. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
JUST FOLLOW THESE SIMPLE STEPS:
- On the My Orders page enter your order number and the email address used when placing your order.
- Follow the instructions and print out your unpaid return label.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Print out the unpaid return label and attach it to the outside of your parcel.
- If you wish, you can call our customer care team on 0800000527 and they will create the unpaid return label for you.