Returns

YOUR SATISFACTION IS GUARANTEED. 

When shopping at Ray-Ban you can always change your mind.

We have extended our Return day policy to 45 days during the Covid-19 crisis to help support our customers at this uncertain time.

We only accept returns on items purchased from ray-ban.com, customized (REMIX) frames excluded. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order.

  2. Follow the instructions and print out your unpaid return label.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Print out the unpaid return label and attach it to the outside of your parcel.

  5. If you wish, you can call our customer care team on 0800000527 and they will create the unpaid return label for you.
 

We highly recommend you use a traceable and insurable shipping method. Ray-Ban cannot be held responsible for lost or damage packages.

MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN

Additional fees may be charged for products received without the original box, special packaging material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products that are no longer saleable).

MISSING OR DEFECTIVE GOODS 

• Check your order as soon as it arrives to make sure everything is as expected. If your order is incorrect or an item is missing or damaged:

a) Contact our Customer Care team indicating your order number. Please consider that you must contact us within 14 days of receiving the shipment as, otherwise, we will not be able to accept responsibility for those item(s).

b) Attach clear pictures of the incorrect or damaged item(s) received, including the SKU code of the eyewear (usually found on the inside of the left temple), the delivery note and the package.

c) Indicate if you wish to receive a replacement (confirming the delivery address) or a refund.


• Our Customer Care team will assess the information provided and investigate further. We will get back to you as soon as possible with the resolution.