Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 45 days to return their items.

*Please note REMIX products are not eligible for return unless damaged or defective.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service (0800000527 free toll number) that will create the Return Label & Authorization for you.

We highly recommend you use a traceable and insurable shipping method. Ray-Ban cannot be held responsible for lost or damage packages.

MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN

Additional fees may be charged for products received without the original box, special packaging material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products that are no longer saleable).

back button Shipping & returns

Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 45 days to return their items.

*Please note REMIX products are not eligible for return unless damaged or defective.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service (0800000527 free toll number) that will create the Return Label & Authorization for you.

We highly recommend you use a traceable and insurable shipping method. Ray-Ban cannot be held responsible for lost or damage packages.

MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN

Additional fees may be charged for products received without the original box, special packaging material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products that are no longer saleable).