1. What lens should I buy?
: Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of
clarity, comfort, and protection. They are suitable for everyday use.
: In line with the latest trends, these lenses come in a wide range of
colours for a
• Ray-Ban ® Simple gradient are characterised by a smooth
transition from a solid colour to a transparent shade of the same tone.
• Ray-Ban ® Bi-gradient lenses are produced using patented technology
to create a bi-colour combination for a two-toned fade-in effect.
• Ray-Ban ® also offers a selection of Mirrored gradient lenses that
combine the reflective cool of mirror coating with the sophisticated fade-in effect of gradient lenses.
: The advanced technological process behind mirror coating further reduces light transmission and
glare for even greater visual comfort. The difference between Mirror and Flash lenses is that Mirror lenses
have a cold undertone and Flash lenses have a warm undertone.
: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity
and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on
the right lens and are treated with Anti-Reflective coating.
: These lenses fine-tune light, enhancing everyday colours. Eliminates reflection and glare with polar
filters to ensure clarity in vision. Suitable for outdoor sports and activities.
: A photochromic lens that adapts to light by changing colour.
: Inspired by the individuality and self-expression of the '60s, the Legends Collection combines retro chic
with modern innovation to offer
three original vintage colours.
2. Is it possible to buy corrective lenses with the Ray-Ban logo
You can now customize your Ray-Ban sunglasses with corrective lenses printed
with our logo. It is currently not possible to add prescription lenses to your Ray-Ban
eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this
may be possible in the future.
3. Why was my Remix engraving text changed?
Some offensive or branded language may be rejected by our REMIX configurator when engraving Ray-Ban
The censorship software will replace the rejected word or letters with asterisks and the glasses or case
will be engraved exactly as shown in the online version.
Examples of what will cause REMIX to change your phrase are: profanity, inappropriate slang, phrases that
encourage violence, content that violates another party's trademark or intellectual property rights, among
SHIPPING & RETURNS
4. How does your Shipping Policy work?
We offer free delivery on all orders placed via our website. Please be aware that we are unable to deliver
to hotels, PO boxes, military addresses or addresses in the Channel Islands.
When your order has been shipped, you will receive an e-mail with the UPS tracking number and a link to the
UPS website where you can check the location of the parcel.
For further details, we recommend checking our Shipping
If you choose an alternative method to return your item, we cannot reimburse you for the cost.
We do not accept returns on physical or online gift cards.
We offer a 100 day return period on all items.
You can check the status of your order by logging into your account at Ray-Ban.com.
Alternatively, use the menu at the top right of our website to go to
My Orders and enter your order number and e-mail address.
If you have not received your order within 5 days, please contact UPS with your Tracking number or get in
touch with our Customer Care Team.
6. How does your Return Policy work?
You can return products purchased at Ray-Ban.com within 100 days of receiving shipment, with the exception
of customised items (REMIX), because they have been custom made for you.
For further details, check our Shipping Policy.
Or call our Customer Care team who will be happy to help.
BUY ONLINE & CUSTOMER SERVICE
7. How do I know the right size for my sunglasses?
For the great majority of people (more than 90% of our customers), Standard Size offers the correct fit.
You can learn more about Ray-Ban® sizes and how to find a suitable frame size with our Official
6. How do I change or cancel my order?
If you change your mind about your order, you have the option to cancel it within one hour of
purchase. You can do it online through the “My Orders” page, or by contacting our Customer Service at
9. How do I contact Ray-Ban Customer Services?
Contacting Ray-Ban Customer Services is very simple:
you can use the form in
the Contact Us section on the website (you can
find it in the footer).
For Order & Return related inquiries, you can either email us at email@example.com or phone us on 800-961091 from
10. Cancellation of items that are out of stock.
We know how frustrating it can be when the item you want is out of stock. Unfortunately, due to the high
volume of orders we receive during Cyber Week, it is possible that your item may become unavailable. For
this reason, we reserve the right to cancel your order if we are unable to fulfil it.
Rest assured that, if this happens, you will receive an automatic email informing you, and payment
pre-authorisation will be automatically released.
We apologise in advance for any inconvenience that this may cause you. Sadly, we cannot provide an
estimated date for when an item will be back in stock. We recommend keeping a close eye on our website for
updates and/or subscribing to our newsletter.
11. What should I do if my social media account has been hacked or if I find a fake Ray-Ban website?
Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards.
Luxottica has been working aggressively in its global fight against counterfeiting with dedicated teams worldwide.
With the growth of the Internet, we have seen a sharp increase in new counterfeiters exploiting websites, marketplaces and social media.
As the landscape changes, Luxottica is constantly improving and expanding its brand protection activities. In addition to constant online monitoring, we partner with local specialized institutions, including Customs and Law Enforcement Agencies, to intercept fake products at customs and tackle the entire illegal production chain.
In 2020 Luxottica has requested and obtained the takedown of over 297.000 listings offering counterfeit products on marketplaces, 72.210 profiles and post promoting counterfeits products or scam advertising on social media and closed over 2.600 website all over the word.
The growing popularity of social media has brought with it a new crop of counterfeiters and more evolved scam techniques. Counterfeiters are becoming more and more sophisticated and dangerous.
During our investigation we discovered that thousands of users on social media such Instagram and Facebook have been victim of an advanced scam that uses Ray-Ban to attract consumers and compromise their personal data.
Luxottica has no connection at all to these websites or activities and we strongly encourage users to be extra vigilant when sharing their personal information online.
Scammers can compromise users accounts, stealing their personal information and passwords. Very often, users are not aware that their accounts have been compromised and as a result, any website or platform where they use the same credentials are consequently at high risk.
Some websites such as haveibeenpwned.com allow users to check if their credentials might be part of a data breach. If your account has been hacked or if you suspect that your credentials have been stolen in the past, we strongly suggest that you change all your accounts and activate the two- factor authentication where available.
When it comes to social media, we highly recommend the following tips and advice below:
If you want to report any suspicious listing, website or social media profile and posts please use our form: