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FAQs

PRODUCT RANGE

1. What lenses are available with Ray-Ban sunglasses? 

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors.

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look. •  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

2. Is it possible to buy corrective lenses with the Ray-Ban logo on them?  

It is currently not possible to customize your Ray-Ban sunglasses with corrective lenses printed with our logo. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

3. Where are Ray-Ban Remix sunglasses made?  

All Ray-Ban Remix sunglasses are Made in Italy.

4. Why was my Remix custom text changed?  

When designing your Remix sunglasses, you can use a combination of letters, spaces and numbers to make the glasses your own. Unfortunately, Ray-Ban.com will block certain custom phrases. If the text you enter if rejected, your Remix glasses will be updated immediately on site with an asterisk in order to show you how your glasses will be censored. The glasses will be printed exactly as they appear on site with the * symbol in order to censor the phrase should you decide to complete your order.

Examples of what will cause Remix to change your phrase are: profanity, inappropriate slang, phrases used in order to encourage violence, content that violates another party's trademark or intellectual property rights, and more.

SHIPPING & RETURNS

5. How much do shipping and returns cost? 

The shipping & delivery of your frames is free of charge. Return shipping however, is at the customer’s expense.

6. Can I get my money back if I am not satisfied with my purchase?  

Yes, you have 15 days after receipt of your Remix frames to return them for a full refund or, in the case of technical problems, have them replaced with an identical pair. See the Return policy section for more details.

BUY ONLINE & CUSTOMER SERVICE

7. How do I know what size to order?  

If you have an old pair of glasses that look   feel good, use the measurement information printed on them as a reference. Usually the information you need is on one of the arms or inside the bridge.

The measurements need not be exact, but the closer they are to those of your old glasses, the more the new ones will look similar on your face.

Frame size

The front measurement includes the diameter of the lens and the width of the bridge measured in millimeters and usually separated by a small dash or rectangle (e.g.: 50 - 22). The lens diameter is the width of the lens, measured from the bridge, and the width of the bridge is the distance between the lenses above the nose, as shown in the figure below. Sometimes, the vertical measurement of the lens and the length of the arms are also present.

To determine the correct size of your Ray-Ban sunglasses, you need the width of the bridge, which determines how the glasses rest on your nose. The diameter of the lens is an option of choice and is an indication of how the glasses will appear on your face.

Lens size

8. There is a mistake with my order, can I cancel it?  

We realize that mistakes can happen and want you to be happy with your order, so we have allowed an hour’s grace period following your purchase in which you can cancel or amend your order, or create a new one.

Simply go to the Orders section under the My Account label. There you will find your existing order with the option to cancel. For ease of use, we will store the details of the cancelled order in case you wish to re-order or alter it. NB: Your security is really important to us and for this reason we will never record your payment information with your stored order details.

9. How do I contact Ray-Ban Customer Services? 

For Order & Return related inquiries, you can either email us at supporthk@shop.ray-ban.com or phone us on 800-961091 from Monday to Friday 11 am - 19 pm .

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on 800-961091 if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on 800-961091.

HOW TO COMPARE?

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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

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contains "sent you a Ray-Ban E-Gift
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You are now shopping at the new Ray-Ban.com, which features a set of new options to make your shopping experience even better! For this reason there are also new Terms & Conditions and privacy policy, updated in respect to the previous ones you agreed upon.