back Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban, you can always change your mind.

If you are not satisfied with your purchase, request your Return Authorization (RA) number online or call Customer Services 800-961091 within 15 days of receiving your order.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order.
  2. Follow the guided procedure and print the Return Label & Authorization.
  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.
  5. If you prefer you can call our Customer Service (800-961091 free toll number) that will create the Return Label & Authorization for you.

Frames should be returned to the following address:

Luxottica Hong Kong Wholesale Limited - Ray-Ban.com
Rm 907 Silvercord Tower 2,
30 Canton Rd., Tsim Sha Tsui
Phone number: 800-961091

MISSING ITEM OR DAMAGED PRODUCT FEES

  • Package items securely – Ray-Ban is not responsible for items lost or damaged in transit.
  • Additional fees may be charged for products received without the original box, packaging material, contents, accessories, and/or documentation (i.e. products that are no longer saleable).