Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 15 days to return their items.

*Please note REMIX products are not eligible for return unless damaged or defective.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service (800-961091 free toll number) that will create the Return Label & Authorization for you.

Frames should be returned to the following address:

Luxottica Hong Kong Wholesale Limited - Ray-Ban.com
Rm 907 Silvercord Tower 2,
30 Canton Rd., Tsim Sha Tsui
Phone number: 800-961091

MISSING ITEM OR DAMAGED PRODUCT FEES

  • Package items securely – Ray-Ban is not responsible for items lost or damaged in transit.
  • Additional fees may be charged for products received without the original box, packaging material, contents, accessories, and/or documentation (i.e. products that are no longer saleable).
back button Shipping & returns

Return Policy

YOUR SATISFACTION IS GUARANTEED.

When shopping at Ray-Ban you can always change your mind.

Our customers have 15 days to return their items.

*Please note REMIX products are not eligible for return unless damaged or defective.

JUST FOLLOW THESE SIMPLE STEPS:

  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service (800-961091 free toll number) that will create the Return Label & Authorization for you.

Frames should be returned to the following address:

Luxottica Hong Kong Wholesale Limited - Ray-Ban.com
Rm 907 Silvercord Tower 2,
30 Canton Rd., Tsim Sha Tsui
Phone number: 800-961091

MISSING ITEM OR DAMAGED PRODUCT FEES

  • Package items securely – Ray-Ban is not responsible for items lost or damaged in transit.
  • Additional fees may be charged for products received without the original box, packaging material, contents, accessories, and/or documentation (i.e. products that are no longer saleable).

Shipping & returns