TERMS AND CONDITIONS OF SALE
(EFFECTIVE AS 26.06.2014)
About these Terms and Conditions of Sale
These are the terms and conditions of sale (the “Terms of Sale”) which apply to your purchase of
goods bought through the website at ray-ban.com (the “Site”). The Site and the goods supplied
through it are provided by Luxottica Group S.p.A., a company incorporated in Italy, VAT 10182640150,
subscribed share capital Euro 28.653.640,38, number of registration at the Companies Register of
Milan 00891030272, R.E.A. Milan n. 1348098, with headquarters at Via Cantù 2, 20123, Milan, Italy,
telephone number +39 02863341, telefax number +390286334050 (referred to here as “we”, “us” and
“our”). When we refer to “you” and “your” we mean you, the user of the Site and purchaser of
Sale you also agree to the Additional Policies, all of which form part of the legally binding
contract between us and you. You should read these Terms of Sale and the Additional Policies
carefully before buying anything from the Site.
We reserve the right to change the Terms of Sale and the Additional Policies at any time. Any changes
to the Terms of Sale or the Additional Policies will be effective for all new orders placed after
the change is published on the Site. You should check the Terms of Sale and Additional Policies
posted on the Site before each order – they may have changed since your last visit.
Nothing in these Terms and Conditions of Sale will affect your legal rights. If you have any
questions or requests about the Terms of Sale, any of the Additional Policies, the goods or the
Site, please contact us by e-mail at firstname.lastname@example.org.
PART A – INFORMATION ABOUT THE SITE AND THE GOODS
This PART A sets out some important information about the Site and the goods which are offered for
sale on the Site.
Information provided on the Site
- We try to make sure that all information on the Site, including descriptions of our goods and
listed prices, is accurate and correct at all times. However, mistakes do happen. We will try to
resolve all errors in information on the Site as soon as reasonably possible and if we think
that such an error has affected your order we will make all reasonable efforts to notify you via
the contact information you provided to us on your account or during your order.
- Buying goods over the internet provides a different shopping experience from buying in-store.
In particular, you should be aware that:
- the colours of goods as shown on the Site will depend on many factors – including your
- the actual sizes and shapes of the goods may differ from how they appear on your
screen. Please note that relevant technical information is provided for each item for
sale on the Site;
- pictures and images on the Site are for illustration purposes only. For an accurate
description of any item and details of what is included with the item, please refer to
the corresponding written description.
- all goods are subject to availability and we may not be able to supply your order. We
reserve the right to withdraw any goods from sale at any time;
- we will do our best to arrange delivery of your goods within a reasonable time of
ordering and the ship date as set out in the shipping confirmation email, in line with
the applicable provisions of law and the present terms and conditions, but please note
that all tracking information is provided to us by our delivery service provider and are
estimates of delivery only. Actual delivery dates may vary. Further delivery details may
be available on our delivery service provider's tracking website. Please see PART B
below for more information about delivery; and
- not all goods and promotions that are offered on the Site will be available in-store,
and vice versa. We reserve the right to adjust prices, goods and special offers at our
discretion on this website. Any such change will not affect orders that have been
finalized by you, even prior to our www.
- We will do our best to check the Site for viruses but we do not warrant that the Site is free
of viruses or other malicious content. For your own benefit, you should make sure that you have
appropriate software and systems in place to check for viruses and other malicious content on
We have the right at any time to modify or stop providing the Site and to stop selling any or all
goods through it, either temporarily or permanently and with or without notice. We shall not be
liable to you for any modification, suspension or discontinuance of availability of the Site.
It is your responsibility to ensure that any login details or password and all other details in
relation to your account remain confidential at all times. You agree to let us know as soon as
possible if you know or reasonably suspect that the security of your account is at risk.
PART B – BUYING GOODS
This PART B sets out the terms that apply to your purchase of goods from the Site.
- Placing your Order
- Once you have selected the goods which you would like, you will be asked to register
your personal details with us by completing a registration form. Registration is not
required; however we encourage registration in order to facilitate the checkout process
during future orders on the Site. You always have the option to complete your order as a
“guest” without registering on the Site. You will also be asked to provide details about
your debit or credit card in order to allow us to take payment after our acceptance of
your order. We use a third party card authorization service to verify that your details
are correct and to administer payment on our behalf, your personal details, including
your credit card details, will be transferred to such third party and you specifically
consent to your data being transferred for such purposes. When you place an order for
goods via the Site, your order constitutes an offer to purchase goods from us which will
become binding after our acceptance as detailed below. Where you order more than one
item, your order comprises a series of offers for each item individually. In cases where
we find a lack of correctness in our verification of your details relating your credit
or debit, the purchase process can by delayed, suspended or interrupted.
- After placing an order with us, you will access an order confirmation webpage and
receive an order confirmation email (together the “Order Confirmations”). The Order
Confirmations set out the final details of the order which you have submitted to the
Site. Please take care when placing your order. You will be able to add to or amend your
order after we send the Order Confirmations for one hour after the placement of the
order by amending it online or, if later, by contacting our Customer Service at
0800000527. If you wish to add or amend your order later than one hour after the
placement of the order but before the issue of the Shipment Confirmation detailed below,
you cannot amend it online and you should contact our Customer Service using the details
- The Order Confirmations contain details of the goods you have ordered, the total cost
of the order including delivery and an order number. Once your order has been shipped,
we will send you a shipping confirmation email and the relevant invoice will be made
available to you on the Site in the section Order History. The invoice email constitutes
the VAT receipt for your goods. You should print off a copy of the invoice email
together with a copy of these Terms of Sale and the Additional Policies and keep them
safe. You will need to refer to these details when contacting us about your order.
- Order Acceptance
- All orders are subject to acceptance by us. We will confirm acceptance to you by
sending you an email that confirms that, all or part of, the goods ordered by you have
been dispatched (the “Shipping Confirmation”). The contract between you and us, which
shall incorporate these Terms of Sale, will be formed only when we issue the Shipping
Confirmation to you. The contract will relate only to those goods whose dispatch we have
confirmed in the Shipping Confirmation. We will not be obliged to supply any other goods
which may have been part of your order, until the dispatch of such goods has been
confirmed in a separate Shipping Confirmation.
- Although we hope to be able to supply all goods ordered, we reserve the right, at our
discretion and without the need to give reasons, not to accept any offer at any time
before the relevant goods have been dispatched. Should we refuse your order we will
notify you as soon as reasonably possible.
- We will take payment from your credit or debit card at the time your order is shipped.
You will receive an email or post mail detailing what items have shipped from your order
and the cost to ship these items (the “Email”). If your order is split into multiple
shipments, we will charge you only for the items actually shipped at that time. The
Email will include information of the items actually shipped at that time only, a
summary of these terms and conditions, information on the purchased good, on the right
of withdrawal, on the methods of payment and on the applicable taxes, and all
information mandatory provided by the law. We will contact you if we have any problems
taking payment from the card details you provide during the order process.
- All prices shown on the Site are inclusive of VAT and other applicable taxes. We do not
charge you any fee for delivering the items to your shipping address.
- Except where otherwise set out in these Terms of Sale, the price payable by you for the
goods is the price given by the Site at the time you place your order.
- Whilst we try to ensure that all the prices on the Site are accurate, errors may occur.
If, before our acceptation, we discover an error in the price of the goods you have
ordered we will inform you as soon as reasonably possible. You will then be given the
option of re-confirming your order at the correct price or cancelling your order.
- If we are unable to contact you using the contact details you provided during the order
process, we will treat the order as cancelled and notify you by email.
Billpay’s/Klarna’s payment options
In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we will pass to Klarna certain of your personal information. General information on Klarna you can find here and on BillPay here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in
BillPay’s privacy notices.
For Direct bank transfer, your personal data such as contact and order details, will be processed by Klarna.
For Pay Now (SOFORT Direct Banking) Your personal data such as contact and order details, will be processed by Klarna.
- The Order Confirmations will include general information about your order and will
include a delivery date for your goods. We will then send you a separate Shipping
Confirmation email. The Shipping Confirmation email will include a tracking number that
you may use to track your order on our delivery service provider's website and confirm
the delivery date.
- Delivery will take place at the delivery address specified by you during the order
process. Note that if you purchase an item, for instance, on the French Site, you may
only indicate a shipping address located in France, or if you purchase an item on the
German Site then you may only indicate a shipping address located in Germany, and so
- Ray-Ban.com offers Free Shipping on all orders within your country. We estimate that
Orders can be delivered in approximately 3 business days starting from the day we send
out our Shipping Confirmation (hereinafter, "Shipping Day"). All shipments are fully
insured. Air Shipment to P.O. boxes is not possible.
- If you have purchased a Ray-Ban REMIX. REMIX frames are tailor-made to your
specifications in Italy and therefore entail a longer processing and transit time.
Usually REMIX orders are delivered within 4 business days starting from the Shipping
- In the Shipping Confirmation we will confirm the carrier’s details and the tracking
number as soon as your order is shipped. You can track the delivery status of your order
at any time through your My Account page on Ray-Ban.com.
- For all enquires please Contact us .
- once the goods have been delivered to you and you have taken the physical possession of
the goods, you become the owner of those goods and from that point they will be at your
- On delivery you will be required to check the condition of the packaging and whether
the correct number of packages have been delivered. Missing items will be re-ordered and
damaged/incorrect items will be returned and, subject to these Terms of Sale, replaced
and delivered free of charge. You must let us know about any damaged, missing and/or
incorrect goods in accordance with the Warranty Policy under Part D of the present Terms
PART C – CANCELLING YOUR ORDER AND RETURNING GOODS
Right of withdrawal. We offer the right to withdraw from the contract within a 45 day returns
period, allowing you to cancel your contract in respect of the goods for up to 45 days after you
acquire physical possession of the goods, except for customized ones (glasses and accessories),
so called REMIX, in relation to which you will not benefit from a right of withdrawal because
they are personalised and have been custom made for you. You can withdraw from all or part of
the contract. You agree to take reasonable care of the goods and to return all unwanted goods to
us at your cost. Please read our Returns Policy for more information about our 45 day return
period and returning the goods. Please note that this 45-day return period provides you with a
longer period to evaluate your purchase than the 14-day return period that the law affords to
customers. Please see "Returns Policy" under Part D of these Terms of Sale for the terms and
conditions applicable to your rights of withdrawal and refund.
Faulty goods. If you find the goods (including customized ones - glasses and accessories - so
called REMIX) that have been delivered to be misdescribed, or damaged or faulty and we cannot
remedy the fault to your reasonable satisfaction then these goods can be returned without
prejudice of any other rights granted by law. Please read our Returns Policy for more
information about returning the goods.
PART D – GENERAL TERMS ABOUT OUR RELATIONSHIP WITH YOU
Details of your guarantee rights in respect of each product type are set out
in our Guarantee Policy. These guarantees are in addition to and do not affect your legal rights
as a consumer.
- Events Beyond Our Reasonable Control
We will not be responsible for any delay or failure
to comply with these Terms of Sale or the Additional Policies if the delay or failure arises
from any event which is unforeseeable, irresistible and beyond our control.
Delay in our exercising or failure to exercise any right or remedy under these
Terms of Sale, shall not constitute a waiver of our rights and remedies under these Terms of
In the event that one or more of the terms set out in these Terms of Sale or
in the Additional Policies is held to be invalid by a competent authority, the remaining terms
of the Terms of Sale and the Additional Policies shall continue to have effect and you will
still be bound by them.
Personal information, such as your contact details, that you provide to us during
Online Dispute Resolution
If you have a problem with us regarding a product you bought on Ray-Ban.com you can settle the
dispute out of court through an online platform available in all EU member states languages, at
http://ec.europa.eu/odr. For questions,
clarifications and for the purpose of any claim through the ODR Platform contact us here.
- Governing Law
This agreement is governed and shall be construed in accordance with
Italian law without prejudice to your rights under law which cannot be otherwise excluded.