YOUR SATISFACTION IS GUARANTEED.
When shopping at Ray-Ban you can always change your mind.
Our customers have 45 days to return their items, except for customised ones (glasses and accessories), so called REMIX, in relation to which you will not benefit from a right of withdrawal because they are personalised and have been custom made for you.
Anyway, you can always return customised items, in case you will receive faulty products (please see below in “REFUNDS AND REPLACEMENTS”).
We know the Holidays are a busy period, so all orders made between 06/11/23 until 26/12/23 have an extended return period of 60 days.
We only accept returns on items purchased from ray-ban.com. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
All refunds will occur via the original payment method.
JUST FOLLOW THESE SIMPLE STEPS:
- On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous address label.
- If you prefer you can call our Customer Service (1800936103) that will create the Return Label & Authorization for you.