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LUXOTTICA LIMITED WARRANTY

Ray-Ban eyewear is manufactured by Luxottica.

LUXOTTICA LIMITED WARRANTY

Luxottica products (sunglasses and optical frames) are the result of a unique combination of design and quality excellence. For this reason, besides the customer care programs and the legal warranty - provided by the retailers depending on the different countries laws and regulations - your product is protected by a manufacturer warranty offered by Luxottica (Limited Warranty) against manufacturing defects. For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Luxottica Limited Warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations.

TERMS

Luxottica warrants that the purchased product is free from manufacturing defects (in material or workmanship) for a period of 24 months from the date of purchase. This warranty does not cover: scratches on sun lenses; defects caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear as well as any issue connected to the prescription lenses.

HOW TO MAKE A CLAIM

Please contact, anytime within 24 months from the date of purchase, the retailer where you bought your product. A proof of purchase will be requested as part of the warranty assessment. Depending on the issue, the frame or corresponding defective part will be replaced or repaired.

CONTACTS

If service is required and you are a Ray-Ban.com Hong Kong customer, call our Customer Services to request an RA number. When you have arranged the return shipment, pack the frames in a sturdy box with the original case and write the RA number on it. (NB: The RA number is mandatory – any packages that do not clearly display a RA number will automatically be rejected) Ray-Ban is not responsible for packages lost in transit. Please send the sunglasses with proof of date purchased, postage paid, and bills insured to:

Luxottica Hong Kong Wholesale Limited - Rayban.com
Rm 907 Silvercord Tower 2,
30 Canton Rd., Tsim Sha Tsui
Opening hours are from 9:00 a.m.-7:00 p.m. Mon to Fri.

Warranty Requirements

1. Your complete name, current address, telephone number and email address.

2. A brief description of the problem or service you are requesting.

3. A copy of your dated receipt.

If the sunglasses are returned within the warranty period, and Ray-Ban finds that the breakage was caused by material or production defects, the sunglasses will be repaired or replaced at our discretion and returned to the sender. In the event that the damage is shown not to have resulted from material or production defects, additional repair charges may apply. In this event, you will receive notification of additional charges by email or letter.

Contact Information

Customer Services details

Call us on 800-961091
Monday - Friday 11:00am - 19:00pm

Email us on supporthk@shop.ray-ban.com

A service representative will be happy to assist you in identifying your Ray-Ban product and determine the best course of action for your warranty/repair claim

 

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on 800-961091 if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on 800-961091.

HOW TO COMPARE?

Please select 2 of the products from your collection to compare them.
INSURANCE BENEFITS

GET INSURANCE BENEFITS WITH EYEMED

To access your vision insurance, please fill in either your personal details or plan information.
For getting a reimbursement with insurance providers other than EyeMed, print and submit your receipt.
Personal Information
First name
!Please enter your First Name.
Last name
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Date of birth
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Zip Code
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Or
Last 4 digits of SSN
!Please enter last 4 digits of your SSN
Or
Plan Information
Member ID
!Please enter your Member ID
Plan/Group Number
!Please enter your Plan / Group Number

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We are not able to provide EyeMed benefits at the moment. Please contact our customer service at (866)4RAYBAN (866-472-9226).

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Please enter Name.
*Name
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*Telephone
Only used if there are issues with your order
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Room no., Floor & Block, Building Name, Estate Name
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*Street Number and Name
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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card

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You are now shopping at the new Ray-Ban.com, which features a set of new options to make your shopping experience even better! For this reason there are also new Terms & Conditions and privacy policy, updated in respect to the previous ones you agreed upon.