TERMS AND CONDITIONS OF SALE.
Please read these terms and conditions of sale (“terms of sale”) carefully. These terms of sale apply to you,
the user of www.ray-ban.com (the “Website”) and the purchaser of goods (“You”), and your purchase of any
products from Luxottica USA LLC. (“Luxottica,” “We” or “Us”), through the Website. These terms are subject to
change without prior written notice at any time, in Luxottica’s sole discretion. By placing an order for
products through the site, You agree to be bound by and accept the terms of sale in effect at the time of such
order. All sales are expressly conditioned upon your agreement to these terms of sale, as well as our terms of
Get Premium Lenses (Polar, Chromance, Evolve) reduced to the price of standard lenses and get $50 off
Prescription Lenses for a limited time only. No cash value. Promotion is valid from 02/05/2020 to 02/17/2020
on Ray-Ban.com and in selected Ray-Ban stores. Not valid on Gift Cards. Ray-ban.com reserves the right to
exclude some products from the promotion at its sole discretion. It cannot be combined with any other coupons,
discounts, promotional offers or previous purchase. Void where prohibited by law. Addional restrictions may
1. INFORMATION ABOUT THE WEBSITE AND THE GOODS
a. This Website is directed at users in the U.S. only (and ships product to U.S. only).
b. We try to make sure that all information on the Website, including descriptions of our goods and listed
prices, is accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors
in information on the Website as soon as reasonably possible and if We think that such an error has affected
your order We will make all reasonable efforts to notify You via the contact information You provided to us on
your account or during your order.
c. Buying goods over the internet provides a different shopping experience from buying in-store. In
particular, please be aware that: (i) the colors of goods as shown on the Website will depend on many factors
– including your display settings; (ii) the actual sizes and shapes of the goods may differ from how they
appear on your screen; (iii) pictures and images on the Website are for illustration purposes only – for an
accurate description of any item and details of what is included with the item, please refer to the
corresponding written description; (iv) all goods are subject to availability and We may not be able to supply
your order; (v) We will do our best to arrange delivery of your goods within a reasonable time of ordering and
the ship date as set out in the shipping confirmation email, but please note that all tracking information is
provided to Us by our delivery service provider and are estimates of delivery only (more information about
delivery is provided below); and (vi) not all goods and promotions that are offered on the Website will be
available in-store, and vice versa. We reserve the right to adjust prices, goods and special offers at our
d. If at any time You have any questions or concerns, please contact Us at the information found at http://www.ray-ban.com/usa/contact-us
2. PURCHASING GOODS
a. Placing your Order
i. Once You have selected the goods which You would like, You will be asked to register your personal details
with us by completing a registration form. Registration is not required; however We encourage registration in
order to facilitate the checkout process during future orders on the Website.
ii. By placing an order with us, You represent and warrant that You are legally capable of signing binding
iii. When You place an order for goods via the Website, your order constitutes an offer to purchase goods
from us. Where You order more than one item, your order comprises a series of offers for each item
iv. After placing an order with us, You will access an order confirmation webpage and receive an order
confirmation email (together the “Order Confirmations”). The Order Confirmations set out the final details of
the order which You have submitted to the Website. Please, take care when placing your order. You will be able
to amend or cancel your order within one hour of purchase through the “My Orders” page or by contacting our
Customer Service at 800-961091.
b. Order Acceptance
i. All orders are subject to acceptance by Us. For orders for goods that are produced to your specification
(such as custom sunglasses) (“Made to Order Goods”), acceptance occurs when We send out our Order
Confirmations. For all other goods, acceptance occurs when We send You an email that confirms that the goods
ordered by You have been dispatched (the “Shipping Confirmation”). In either case, We will not be obligated to
supply any goods until We issue an acceptance applicable to each good, specifically.
ii. Although We hope to be able to supply all goods ordered, We reserve the right, at our discretion and in
our sole discretion, not to accept any offer. Should We reject your order, We will notify You as soon as
i. We will take payment from your credit, debit card, gift card and Paypal account at the time your order is
shipped. You will receive an email or post mail detailing what items have shipped from your order and the cost
to ship these items (the “Invoice Email”). If your order is split into multiple shipments, We will charge You
only for the items actually shipped at that time.
ii. Except where otherwise set out in these Terms of Sale, the price payable by You for the goods is the
price given by the Website at the time You place your order. Applicable taxes and the delivery fee will be
added at the time You place your order, but will not affect the base price of the goods.
d. Shipping and Delivery
i. After We send You your Order Confirmation e-mail, We will send You a separate Shipping Confirmation email.
The Shipping Confirmation email will include a tracking number that You may use to track your order on our
delivery service provider’s website and obtain an estimated delivery date.
ii. The goods will be delivered by a delivery service provider to the delivery address specified by You
during the order process. Once the goods have been delivered to You, You become the owner of those goods and
from that point they will be at your risk. This means You will be liable for any subsequent damage, loss or
3. CANCELLING AN ORDER AND RETURNING GOODS
a. Orders for Made to Order Goods cannot be cancelled after an Order Confirmation has been sent to You due to
the fact that they have been created specifically for your use and cannot be resold by us. You may cancel your
order for all other goods at any time up until We send You the Shipping Confirmation email.
b. For all goods other than Made to Order Goods, We offer a 100 day returns period, allowing You to cancel
your contract for up to 100 days after the goods have been received. Please read our Return Policy on http://www.ray-ban.com/usa/return-policy for more information about
our 100 day return period and returning the goods.
c. We explicitly reserve the right to reject any order or cancel any purchase at any time in the following
cases, subject to any applicable refund: (i) the goods are not available/not in stock; (ii) the data You
provide to us in connection with your purchase is incorrect or cannot be checked; (iii) your order is marked
as suspicious or otherwise suggestive of fraud or illegality by our security systems; (iv) We have reason to
believe that your purchase is intended for a further commercial activity; (v) there has been an error in the
indicated price of the goods; (vi) We have reason to believe that You are under 18 years old and do not have
parental consent; or (vii) We cannot deliver the goods to the address You have provided.
d. If any goods, including Made to Order Goods, have been delivered and found to be misdescribed, or are
damaged or faulty and We cannot remedy the fault to your reasonable satisfaction, then these goods can be
returned, provided that You notify us of the alleged defect within 100 days after the goods has been received.
Please read our Returns Policy on http://www.ray-ban.com/usa/return-policy for more information about
returning the goods.
4. GENERAL TERMS ABOUT OUR RELATIONSHIP WITH YOU
a. Limitation of Liability IN NO EVENT SHALL LUXOTTICA BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL,
SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE, OR ANY
GOODS PURCHASED FROM THE WEBSITE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.
NOTWITHSTANDING THE FOREGOING, TOTAL LIABILITY OF LUXOTTICA FOR ANY REASON WHATSOEVER RELATED TO USE OF THE
WEBSITE OR GOODS PURCHASED FROM THE WEBSITE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN CONNECTION
WITH THE SUBJECT MATTER OF THE PARTICULAR DISPUTE.
b. Warranties. EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THE WARRANTY POLICY(http://www.ray-ban.com/usa/warranty): (I) THIS WEBSITE AND ALL GOODS
PURCHASED BY YOU THROUGH THE WEBISTE ARE PROVIDED ON AN “AS-IS” BASIS; AND (II) LUXOTTICA MAKES NO
REPRESENTATIONS OR WARRANTIES ABOUT THE WEBSITE OR ANY GOODS PURCHASED BY YOU THROUGH THE WEBSITE FOR ANY
PURPOSE, AND EXPRESSLY DISCLAIMS ALL EXPRESS WARRANTIES OR WORRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
c. Events Beyond Our Reasonable Control (Force Majeure). We will not be responsible for any delay or failure
to comply with these Terms of Sale or the Additional Policies if the delay or failure arises from any event
which is beyond our reasonable control. Such events would include (but are not limited to) fires, floods,
earthquakes, storms, natural disasters, war, civil unrest, acts of terrorism or malicious damage to or
destruction of our premises, equipment or goods or by reason of any act done pursuant to a trade dispute or
shortages of labor.
d. Waiver. Delay in our exercising or failure to exercise any right or remedy under these Terms of Sale,
shall not constitute a waiver of our rights and remedies under these Terms of Sale.
e. Invalidity. In the event that one or more of the terms set out in these Terms of Sale or in the Additional
Policies is held to be invalid by a competent authority, the remaining terms of the Terms of Sale and the
Additional Policies shall continue to have effect and You will still be bound by them.
f. Privacy. Personal information, such as your contact details, that You provide to Us during the order
g. Governing Law. This agreement and all rights and obligations of the parties shall be governed by and
construed in accordance with the laws of the State of New York without regard to its conflict of laws
provisions. The parties agree to submit to the personal jurisdiction and venue of the state and federal courts
of the State of New York within New York County.