Luxottica provides a warranty on its products against breakages caused by material or manufacturing defects reported within two years of the date of delivery of the products, provided that Luxottica is notified of such defects within two months of their discovery. Scratching of the lenses is regarded as a normal consequence of wear and is not covered by the warranty, unless you can prove that the product was defective at the time of delivery.
The guarantee of contractual compliance provided for by law for products purchased by consumers shall apply without restriction.
You can request support in the following ways:
RAY-BAN PRODUCTS PURCHASED IN STORE
If you have purchased the product in store, we recommend you first to contact the original retailer or one of our authorized Ray-Ban retailers. Alternatively, follow the instructions below to receive support for your Ray-Ban products.
STANDARD Ray-Ban PRODUCTS – JUST FOR FINLAND AND LUXEMBOURG
Using our online platform: click here to submit your support request; you will be guided through a few simple steps. Our Ray-Ban Support team will be happy to offer you the necessary support. If your request is not covered by the warranty, we will offer you a paid solution, which you are free to accept or reject.