Shipping information

Shipping information

RATES & POLICIES 

There are three shipping options for orders bound for Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Slovakia, and Slovenia. Please refer to the cart for precise and updated delivery timings and costs. 

  • Express Shipping: Available for selected standard products. Costs € 9. Items are usually delivered within 2 business days. 
  • Standard and Responsible Shipping: Available for all products. Free of charge. Standard items are usually delivered within 6 business days. Custom items are usually delivered within 6 business days. Prescription items are usually delivered within 8 business days (once your prescription has been validated). 

SHIPPING INFORMATION 

  • Delivery times shown in the table include order processing and transit. Please note that delivery can occasionally be delayed due to unforeseen circumstances. 
  • Remember that if you decide to return your item(s), shipping costs will not be refunded. 
  • All packages are fully insured. When Ray-Ban identifies with the couriers that a parcel has not been delivered or arrived empty, then the same item will be shipped again, free of charge for the customer. No refund can be offered in such circumstances. Please refer to the missing and defective goods policy below. 
  • We ship anywhere in Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Slovakia, and Slovenia, except Aland Island. Orders to these addresses will be automatically cancelled from this website. 
  • We do not ship abroad from this site, but our local online stores serve many countries. To check whether shipping is available to a particular country, follow the relevant link from any page of the website, and select the country of destination. 
  • We do not ship to PO boxes and/or military bases. Orders to these addresses will be automatically cancelled. 
  • Custom frames are tailor-made in Italy according to your specifications and therefore involve longer processing and delivery times. 

DELIVERY TRACKING 

  • We will send you an email confirming the carrier’s details and the tracking number as soon as your order is shipped. 
  • You can track the delivery status of your order at any time through your My Account page on Ray-Ban.com. 
  • Remember to check the condition of the package when it's delivered. You can always refuse it or accept it tentatively if you have any reservations. 

For all enquiries please Contact us

RESPONSIBLE SHIPPING 

Responsible shipping is fulfilled by logistics service providers that adopt solutions to reduce emissions. Responsible shipping is fulfilled by logistics service providers that adopt solutions to reduce emissions.

Delivery may take up to 5 business days.

This shipping option includes:

(1) Maximization of truck transport: transport emissions are reduced by using land transportation whenever possible, thus avoiding the use of other available modes, characterized by higher emissions. Exclusions from this service may apply*;

(2) Emission offset program (offered by selected transport carriers): Providers calculate the carbon emissions from pickup to delivery; these emissions are then offset through climate protection projects supported by such providers, which include reforestation, renewable energy production, waste disposal, and more. The carbon-neutral service offered by the logistics providers is verified and certified by external audit companies (e.g., Société Générale de Surveillance).

The logistics service provider that can provide this emission offsets service is:

∙ UPS

( https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html ) 

MISSING OR DEFECTIVE GOODS  

  • Check your order as soon as it arrives to make sure everything is as expected. If your order is incorrect or an item is missing or damaged: 
    a) Contact our Customer Care team to indicate your order number. Please consider that you must contact us within 14 days of receiving the shipment, otherwise we will not be able to accept responsibility for the item(s). 
    b) Attach clear pictures of the incorrect or damaged item(s) received, including the SKU code of the eyewear (usually found on the inside of the left temple), the delivery note and the package. 
  • Our Customer Care team will assess the information provided and investigate further. We will get back to you as soon as possible with the resolution. 

Shipping information

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