When shopping at Ray-Ban you can always change your mind.

We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days.


  1. On the My Orders page enter your order number and the email address used when placing your order or your AppleID in case you purchased with ApplePay.

  2. Follow the guided procedure and print the Return Label & Authorization.

  3. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.

  4. Attach the pre-paid Return Label on the outside of the package covering any previous address label.

  5. If you prefer you can call our Customer Service ( free toll number) that will create the Return Label & Authorization for you.

An email notification will be sent to the email address used when placing the order confirming that the refund has been issued. All refunds will occur via the original payment method. Please be aware that Express Delivery costs will not be refunded.

For further assistance, you can contact our Customer Care team at indicating your order number and which item(s) you wish to return.

*Items purchased from other authorised retailers must be returned to the original point of purchase.


Check your order as soon as it arrives to make sure everything is as expected. If your order is incorrect or an item is missing or damaged:

  1. Contact our Customer Care team sending an e-mail to: indicating your order number. Please consider that you must contact us within 14 days of receiving the shipment as we will not be able to accept responsibility for the item(s) after this time frame.
  2. Attach clear pictures of the incorrect or damaged item(s) received, including the SKU code of the eyewear (usually found on the inside of the left temple), the delivery note and the packaging.
  3. Indicate if you wish to receive a replacement (confirming the delivery address) or a refund. In case of replacement, a new product will be sent to you as soon as the damaged product has been received and processed at our warehouse.

Our Customer Care team will assess the information provided and investigate further. We will get back to you as soon as possible with a resolution.