An email notification will be sent to the email address used when placing the order confirming that the refund has been issued. All refunds will occur via the original payment method. Please be aware that Express Delivery costs will not be refunded.
For further assistance, you can contact our Customer Care team at email@example.com indicating your order number and which item(s) you wish to return.
*Items purchased from other authorised retailers must be returned to the original point of purchase.
MISSING OR DEFECTIVE GOODS
Check your order as soon as it arrives to make sure everything is as expected. If your order is incorrect or an item is missing or damaged:
- Contact our Customer Care team sending an e-mail to: firstname.lastname@example.org indicating your order number. Please consider that you must contact us within 14 days of receiving the shipment as we will not be able to accept responsibility for the item(s) after this time frame.
- Attach clear pictures of the incorrect or damaged item(s) received, including the SKU code of the eyewear (usually found on the inside of the left temple), the delivery note and the packaging.
- Indicate if you wish to receive a replacement (confirming the delivery address) or a refund. In case of replacement, a new product will be sent to you as soon as the damaged product has been received and processed at our warehouse.
Our Customer Care team will assess the information provided and investigate further. We will get back to you as soon as possible with a resolution.