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Limited Warranty Against Breakage

Ray-Ban® warrants their sunglasses against breakage due to defects in material and workmanship for one year from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty.

If service is required and you are a Ray-Ban USA customer, please pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product.

Ray Ban is not responsible for packages lost in transit.

Please send the sunglasses with proof of date purchased, postage paid, and bills insured to:

Luxottica Consumer Warranty and Repairs
420 Westridge Parkway
Building 100
McDonough, GA 30253.

Warranty Requirements

1. Your complete name, current return address, telephone number and email address.

2. A brief description of the problem or service you are requesting.

3. A copy of your dated receipt.

If the sunglasses are returned within the warranty period, and Ray-Ban finds that the breakage was due to a defect in material or workmanship, the sunglasses will be repaired or replaced at our option and returned to the sender. In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter.

Contact Information

For general information on your product, please contact the Consumer Warranty/Repair Center:

Call us on 1-800-343-5594
Monday - Friday 9:00am-12:45pm and 2:00pm-5:15pm EST

Email us on consumerwarranty@luxotticaretail.com

A service representative will be happy to assist you in identifying your Ray Ban product and determine the best course of action for your warranty/repair claim.

 

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).

HOW TO COMPARE?

Please select 2 of your favorite products from your collection to compare at once by ticking the checkbox on the product title.

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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card