Customize

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Remix colors and lenses to have your very own customized pair of Ray-Ban sunglasses.

Remix LTD

Check out the latest limited editions, ready to be Remixed with custom engravings.
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Return Policy

Your satisfaction is guaranteed.

When shopping at Ray-Ban you can always change your mind.

You can decide to return any product purchased on ray-ban.com within 45 days days of receipt of shipment.

Just follow these simple steps:

  1. On the My Orders page enter your order number and the email address used when placing your order.
  2. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you.
  3. Follow the guided procedure and print the Return Label & Authorization.
  4. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
  5. Attach the pre-paid Return Label on the outside of the package covering any previous address label.
  6. Contact UPS, the carrier will pick up the pack at your address for free.
  7. As an alternative, you can communicate us your intention to withdraw from your purchase by returning the goods with a clear statement indicating your intention to withdraw from your purchase In this case contact us and let us know

REFUNDS AND REPLACEMENTS

You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.

If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.

We only accept returns on items purchased from ray-ban.com, customized (REMIX) frames included. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

All refunds will occur via the original payment method.

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).

HOW TO COMPARE?

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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card