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Return Policy

Your satisfaction is guaranteed.

If you are not satisfied with your purchase, please call Ray-Ban.com Customer Care at (866) 4RAYBAN within 45 days of receiving your order to request a Return Authorization (RA) number.

RETURN PROCESS

Follow these simple steps for a prompt refund:

  1. Call Customer Care at (866) 4RAYBAN to request a Return Authorization (RA) number - please have your original invoice or packing list on hand. Returns must be shipped within 30 calendar days of receiving the RA number.
  2. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and the contents do not risk being damaged during shipping.
  3. Do not forget to include the original packing list.
  4. Please write the RA number on the outside of the package.
  5. Customer Care will email you a pre-paid UPS Ground service shipping label that you can print and attach to your package to ship your return(s) at no cost. You are not obliged to use this label and are free to mail the package to the address provided on the UPS shipping label at your own expense. Please note: Ray Ban cannot take responsibility for lost or damaged packages.
  6. Once your return has been received in perfect condition, we will refund you with the price of the item(s) via the original payment method. Refunds normally arrive within 15 business days of receipt.

PRE-PAID UPS SHIPPING LABEL: HAWAII, ALASKA, PUERTO RICO, GUAM, AMERICAN SAMOA, U.S. VIRGIN ISLANDS

  • We send pre-paid UPS shipping labels to customers located within the 48 contiguous states.
  • If you live within these locales (Hawaii, Alaska, Puerto Rico, Guam, American Samoa or U.S. Virgin Islands), but the original purchase was made from Ray-Ban.com (US Site), you can return the product using the carrier of your choice at your expense.
  • We only accept returns on items purchased from Ray-Ban.com. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.

MISSING ITEM OR DAMAGED PRODUCT FEE

  • Package items securely – Ray-Ban is not responsible for items lost or damaged in transit.
  • Additional fees may be charged for products received without the original box, packaging material, contents, accessories, and/or manuals (i.e. products that are no longer saleable).

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).

HOW TO COMPARE?

Please select 2 of your favorite products from your collection to compare at once by ticking the checkbox on the product title.

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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card