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Remix LTD

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Product Repair Program & Parts Requests

As a courtesy to our valued Ray-Ban USA customers, we provide repair service for any product not covered or past our warranty period. A repair charge will be assessed depending upon the style of your returned product. We will notify you of any charges and request payment in advance prior to any repair.

Please send the sunglasses with proof of date purchased, postage paid, and insured to:

Luxottica Consumer Warranty and Repairs
420 Westridge Parkway
Building 100
McDonough, GA 30253

Please make sure to include a non-refundable processing fee of $12.50 with your sunglasses and your name, return address, and a brief description of the defect or damage. We are only able to return shipments to the USA.

If you have any questions, please call our toll-free number:
1-800-343-5594 Monday - Friday 9:00am - 5:30pm EST

SPARE PARTS

For inquiries regarding spare parts or repairs, please contact 1-800-343-5594 Monday - Friday 9:00am - 5:30pm EST or consumerwarranty@luxotticaretail.com. A service representative will be happy to assist you.

 

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).

HOW TO COMPARE?

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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card