Product Repair Program & Parts Requests
As a courtesy to our valued Ray-Ban USA customers, we provide repair service for any product not covered or past our warranty period. A repair charge will be assessed depending upon the style of your returned product. We will notify you of any charges and request payment in advance prior to any repair.
Please send the sunglasses with proof of date purchased, postage paid, and insured to:
Luxottica Consumer Warranty
P.O. Box 3070
McDonough, GA 30253
Please make sure to include a non-refundable processing fee of $12.50 with your sunglasses and your name, return address, and a brief description of the defect or damage. We are only able to return shipments to the USA.
If you have any questions, please call our toll-free number: 1-800-343-5594 Monday - Friday 9:00am - 12:45pm and 2:00pm - 5:15pm EST.
For inquiries regarding spare parts or repairs, please contact 1-800-343-5594 Monday - Friday 9:00am - 12:45pm and 2:00pm - 5:15pm EST or firstname.lastname@example.org. A service representative will be happy to assist you.