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FAQs

PRODUCT RANGE

1. What lenses are available with Ray-Ban sunglasses? 

Standard: Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.

Legends Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors.

Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look. •  Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
•  Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
•  Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.

Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!

Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.

Prescriptions: All Ray-Ban sun prescription lenses are designed using DST technology to create HD lenses that are super lightweight for all prescription. HD Lenses provide sharper vision and increased clarity for optimal comfort.

2. Is it possible to buy corrective lenses with the Ray-Ban logo on them?  

You can now customize your Ray-Ban sunglasses with corrective lenses printed with our logo. It is currently not possible to add prescription lenses to your Ray-Ban eyeglasses. Innovating new products & designs is a priority for Ray-Ban, therefore this may be possible in the future.

3. Why was my Remix custom text changed?  

When designing your Remix sunglasses, you can use a combination of letters, spaces and numbers to make the glasses your own. Unfortunately, Ray-Ban.com will block certain custom phrases. If the text you enter if refected, your Remix glasses will be updated immediately on site with an asterisk in order to show you how your glasses will be censored. The glasses will be printed exactly as they appear on site with the * symbol in order to censor the phrase should you decide to complete your order.

Examples of what will cause Remix to change your phrase are: profanity, inapproriate slang, phrases used in order to encourage violence, content that voilates another party's trademark or intellectual property rights, and more.

SHIPPING & RETURNS

4. How much does shipping and returns cost? 

Shipping and returns are completely free (unfortunately we are unable to offer a return on a gift card).

5. Can I get my money back if I am not satisfied with my purchase? 

Yes, you will have 45 days after receipt of your glasses to return them and obtain a full refund or decide to replace them with an identical pair if you encounter problems. You can also return customized and prescription sunglasses. See the Return policy section for more details.

SUN PRESCRIPTION LENSES

6. How do I buy prescription sunglasses?  

Now you can customize your Ray-Ban sunglasses with corrective lenses printed with our logo. Choose your style, select your lens options and send us your prescription once you’re checked out. Learn more >

7. How do I send my prescription?  

We will ask for your prescription only after check-out. You will be able to choose between 4 options:

1. Take a clear picture of your prescription and send it to 58381
2. Scan or take a picture of your prescription and upload it in digital format
3. Enter your eye doctor information and we'll reach out to obtain your prescription
4. Email it to RXservice@ray-ban.com

Please remember to include your order number on the text and email. If you can’t send us the prescription directly after the purchase, you can click on ‘PROVIDE YOUR PRESCRIPTION’ in your order confirmation email and in your personal account.

8. How can I change my prescription?  

For any issues or questions related to your prescription, feel free to contact our customer service: You can use the form in the Contact Us section on the website (you can find it in the footer). You can phone on (866) 4RAYBAN (866-472-9226), Monday to Friday 8 am - 8 pm (EST), Saturday: 10 am - 6 pm (EST), Sunday: Closed.

9. How can I receive a reimbursement from my Vision Insurance Company & FSA?  

To receive the reimbursement of your order, you can simply print your receipt and submit it to your vision insurance provider.

BUY ONLINE & CUSTOMER SERVICE

10. How do I know the right size for my sunglasses? 

For the great majority of people – more than 90% of our customers – Standard Size offers the correct fit. It is very likely the correct size for you too.
Learn more about Ray-Ban®sizes and how to find the frame size of your sunglasses and eyeglasses with our Official Size Guide.

11. There is a mistake with my order, am I able to cancel it? 

Mistakes happen and we want you to be happy with your order, so we have allowed an hours grace from your purchase to cancel your order and create a new one

Simply go to the Orders section under the My Account label. There you will find your existing order with the option to cancel. For your ease of use we will keep the existing details about the cancelled order incase you wish to re-order or alter it. Please note, your security is important to us and so the details stored will never include your payment information

12. How do I contact Ray-Ban Customer Services? 

Contacting Ray-Ban Customer Services is very simple:
You can use the form in the Contact Us section on the website (you can find it in the footer).
You can phone us on (866) 4RAYBAN (866-472-9226), Monday to Friday 8 am - 8 pm (EST), Saturday: 10 am - 6 pm (EST), Sunday: Closed. For Order & Return related inquiries or for Warranty & Spare parts Information you can call (800)343-5594 Monday - Friday: 9 am - 5.30 pm (EST)

ARE YOU SURE YOU WANT TO CANCEL?

You can cancel this order within one hour after purchase online.Call us on (866)4RAYBAN (866-472-9226) if you have an issue with your order.

HOW TO CANCEL YOUR ORDER

After ordering your Ray-Ban product(s), you will be able to cancel your order directly from site within 1 hour of your purchase. After this time frame you can cancel your order by calling Ray-Ban Customer Care on (866)4RAYBAN (866-472-9226).

HOW TO COMPARE?

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Find your GIFT CARD Number and PIN

Having problems locating your Gift Card Number and PIN ? Please read below.

GIFT CARD

The Gift Card Number is the 19 digits
number (#### #### #### #### ###) written
on the back of your gift card under the label
CARD NUMBER.

The Gift Card PIN is the 4 digits number (####) that appears in the scratching area.

Gift Card

E-GIFT CARD

You can find both The Gift Card Number
and the Gift Card PIN in the e-mail you
received from Ray-Ban.

To help you find your e-Gift Card in your
e-mail inbox please note that the Subject
contains "sent you a Ray-Ban E-Gift
Card!
"

Gift Card