1. What lenses are available with Ray-Ban sunglasses?
Genuine since 1937 – Originally developed for military use, the iconic G-15 and B-15 offer optimal levels of clarity, comfort and protection.
Collection: Inspired by the individuality and self-expression of the 60's, the Legends Collection combines retro chic with modern innovation to offer three original vintage colors.
Gradient: In line with the latest trends, these lenses come in a wide range of exciting colors for a unique look.
• Ray-Ban ® Simple gradient lenses are characterized by a smooth transition from a solid color to a transparent shade of the same tone;
• Ray-Ban ® Bi-gradient lenses are produced using patented technology to create a bi-color combination for a two-toned fade-in effect;
• Ray-Ban ® also offers a selection of Mirrored gradient lenses that combine the reflective cool of mirror coating and the sophisticated fade-in effect of gradient lenses.
Mirror: The advanced technological process behind mirror coating further reduces light transmission and glare for even greater visual comfort. Reflect your unique take on style!
Polarized: Ray-Ban® Polarized lenses not only reduce reflections, but also enhance contrast, improving visual clarity and reducing eye strain. All Ray-Ban® polarized lenses bear a distinctive “P” next to the Ray-Ban® logo on the right lens and are treated with Anti-Reflective coating.
2. Is it possible to buy corrective lenses with the Ray-Ban logo
It is currently not possible to customize your Ray-Ban
sunglasses with corrective lenses printed with our logo.
Innovating new products & designs is a priority for Ray-Ban,
therefore this may be possible in the future.
3. Why was my Remix custom text changed?
When designing your Remix sunglasses, you can use a combination of letters, spaces and numbers to make the glasses your own. Unfortunately, Ray-Ban.com will block certain custom phrases. If the text you enter if rejected, your Remix glasses will be updated immediately on site with an asterisk in order to show you how your glasses will be censored. The glasses will be printed exactly as they appear on site with the * symbol in order to censor the phrase should you decide to complete your order.
Examples of what will cause Remix to change your phrase are: profanity, inapproriate slang, phrases used in order to encourage violence, content that voilates another party's trademark or intellectual property rights, and more.
4. How much does shipping and returns cost?
Shipping and returns are completely free (unfortunately we
are unable to offer a return on a gift card).
5. Can I get my money back if I am not satisfied with my purchase?
Yes, you will have 45 days after receipt of your glasses to return
them and obtain a full refund or decide to replace them with an
identical pair if you encounter problems. See the Return
policy section for more details.
6. How do I know the right size for my sunglasses?
If you have an old pair of glasses that look good, you can
easily use the measurement information stamped on them. Usually
the information you need is on one of the arms or inside the
The measurements need not be
exact, but the closer they are to those of your old glasses, the
more the new ones will look similar on your face.
The front measurement includes the diameter of the lens and
the width of the bridge measured in millimetres and usually
separated by a small dash or rectangle (e.g.: 50 - 22). The lens
diameter is the width of the lens, measured from the bridge, and
the width of the bridge is the distance between the lenses above
the nose, as shown in the figure below. Sometimes, the vertical
measurement of the lens and the length of the arms are also
To determine the correct size of your Ray-Ban sunglasses,
you need the width of the bridge, which determines how the glasses
rest on your nose. But the diameter of the lens is an option of
choice and is an indication of how the glasses will appear on your
7. There is a mistake with my order, am I able to cancel it?
Mistakes happen and we want you to be happy with your order,
so we have allowed an hours grace from your purchase to cancel your order and create a new one
Simply go to the Orders section under the My Account label. There you will find your existing order with the option to cancel. For your ease of use we will keep the existing details about the cancelled order incase you wish to re-order or alter it. Please note, your security is important to us and so the details stored will never include your payment information
8. How do I contact Ray-Ban Customer Services?
Contacting Ray-Ban Customer Services is very simple:
can use the form in the Contact
Us section on the website (you can find it in the footer).
You can phone us on (866) 4RAYBAN (866-472-9226), Monday to
Friday 8 am - 8 pm (EST), Saturday: 10 am - 6 pm (EST), Sunday: Closed. For Order & Return related inquiries or
for Warranty & Spare parts Information you can call (800)343-5594
Monday - Friday: 9 am - 5.30 pm (EST)