RIGHT OF WITHDRAWAL - RETURNS POLICY
If you are not satisfied with your purchase, you can communicate us your intention to withdraw from your purchase by phone, email, using our online form, or making any other unequivocal statement, within 45 days starting from the day you acquire the goods. In case of withdrawal, you will only bear the return cost, as indicated below.
This doesn’t apply to customised products (glasses and accessories), so called REMIX, in relation to which you will not benefit from a right of withdrawal because they are personalised and have been custom made for you.
Please be aware that you can always return customised items anyway, in case you will receive faulty products.
If you withdraw from the purchase you will have to request a Return Authorization (RA) number.
If you wish to use the phone, please call Ray-Ban.com Customer Care at 1800936103.
If you wish to use our online service within your order history page completing the relevant withdrawal form within your order history page.
Follow these simple steps for a prompt refund:
- Contact us or call Customer Care at 1800936103 or use our online service within your order history page to completing the withdrawal form and request a Return Authorization (RA) number - please have your original invoice or packing list on hand if you call us. Returns must be shipped within 30 calendar days of receiving the RA number.
- To return the goods you can use a carrier of your own choice. Luxottica suggests that you use a shipping method that ensures tracking. If you use UPS return service – recommended by Luxottica - you will receive a UPS shipping label that you can print and attach to your package to ship your return(s). UPS label costs 10.00€. Again, using UPS is not mandatory.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and the contents do not risk being damaged during shipping.
- Do not forget to include the original packing list.
- Please write the RA number on the outside of the package.
- Once the good has returned in perfect condition, we will refund you the price of the item(s) and any additional related costs, via the original payment method. Refunds shall arrive within 14 days of receipt.
- If you have chosen to replace a defective product, a new product will be sent to you as soon as the defective product is received and processed at our warehouse.
- We only accept returns on items purchased from Ray-Ban.com. Items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
We highly recommend you use a traceable and insurable shipping method. Ray-Ban cannot be held responsible for lost or damage packages.
MISSING ITEM OR DAMAGED PRODUCT FEE DURING RETURN
- Additional fees may be charged for products received without the original box, special packaging material of the product, contents, accessories, and/or manuals, or otherwise damaged (i.e. products that are no longer saleable).