Your satisfaction is guaranteed.
You can decide to return for FREE any product purchased on Ray-Ban.com within 45 days of receipt of shipment,
except for customised ones (glasses and accessories), so called REMIX, in relation to which you will not
benefit from a right of withdrawal because they are personalised and have been custom made for you.
Anyway, you can always return customised items, in case you will receive faulty products (please see below in
“REFUNDS AND REPLACEMENTS”).
Just follow these simple steps:
- On the My Orders page enter your order number and the email
address used when placing your order.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation, accessories and
manuals received with the product - make sure the package is secure and that the contents do not risk being
damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous
- If you prefer you can call our Customer Service (08003767955) that will create the
Return Label & Authorization for you.
We highly recommend you use a traceable and insurable shipping method. Ray-Ban
cannot be held responsible for
lost or damage packages.
REFUNDS AND REPLACEMENTS
You will receive an email notification when we refund the price of the item(s). Refunds normally arrive
within 15 business days of receipt. If you have chosen express shipping, shipping costs will not be refunded.
If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty
product has been received and processed at our warehouse.
We only accept returns on items purchased from ray-ban.com, customized (REMIX) frames excluded. Items
purchased from Authorized Ray-Ban retailers must be returned to the place of purchase.
All refunds will occur via the original payment method.