Your satisfaction is guaranteed. If you are not satisfied with your purchase, please call Ray-Ban.com Customer Care for a Return Authorization (RA) number within 45 days of receipt of product. The product must be returned within 30 calendar days of the issuance of the RA number. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that was included with the product. If the item is returned in the original packaging, we will exchange it or provide you a refund based on your original method of payment. Returns that do not meet these conditions may be subject to a restocking fee.
Follow these simple steps for a prompt refund:
- Obtain a Return Authorization number by calling Customer Care at (866) 4RAYBAN; please have your invoice or packing list handy when placing the call.
- Securely package item(s) in original packaging (including documentation, manuals, warranty information, registration, etc.)
- Include the packing list in the box.
- Please write the RA number on the outside of package. Customer Care will email you a pre-paid UPS Ground service shipping label that you can print and attach to your package to ship your return(s) at no cost to you. You are not required to use this label and are free to mail the package back at your own expense to the address provided on the UPS shipping label. We are not responsible for lost or damaged packages.
- Once your return is received and verified, we will credit your original purchase credit card for the price of the item(s) usually within 15 business days of receipt.
Return Authorization (RA) Number Required
All products being returned must have a Return Authorization number in order for a prompt refund. Product must be returned within 30 days of issuance of Return Authorization number. Original freight charges are not refundable.
45-Day Return Period
You must request a Return Authorization number for all other products within 45 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.
Missing Item or Damaged Product Fee
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition).
Pre-paid UPS Shipping Label
We currently send UPS labels to customers who can ship within the 48 contiguous states. If you are outside the 48 states (Hawaii, Alaska, Puerto Rico, Guam or America Samoa), but the original purchase was made from Ray-Ban.com (US Site) you will have to ship the product using your own shipping method at your own cost.
Note: We only accept returns on items purchased from Ray-Ban.com. Items purchased from an Authorized Ray-Ban retailer must be returned to the place of purchase.