Limited Warranty Against Breakage
Luxottica warrants their sunglasses against breakage due to defects in material and workmanship discovered during the period of two years from the date of delivery of the good to you. You must inform Luxottica of the above defects within a period of two months from the date on which you detected them. Scratched lenses are considered normal wear and are not covered under warranty unless you prove the good had such defect at the delivery.
If service is required and you are a Ray-Ban.com customer from Switzerland, please pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. Luxottica is not responsible for packages lost in transit.
Please send the sunglasses with proof of your purchase as further specified below.
1. Your complete name, current return address, telephone number and email address.
2. A brief description of the problem or service you are requesting.
3. A copy of your dated receipt.
If the sunglasses are returned and Ray-Ban finds that the breakage was due to a defect in material or workmanship, the sunglasses will be repaired or replaced and returned to the sender and expenses incurred for the shipping to our Consumer Warranty and Repairs will be refunded to You. In the event that the damage is not due to a defect in material or workmanship additional repair charges may apply. In this event, you will receive notification of additional charges through email or letter. In this case, you may decide whether to accept the repair of the good bearing above charges or to receive back the good by Luxottica as it was when you returned it the Luxottica.
For general information on your product, please contact the Consumer Warranty/Repair Center:
Call us on 0800000527
Monday - Friday 9:00 - 21:00
Email us on email@example.com
A service representative will be happy to assist you in identifying your Ray Ban product and determine the best course of action for your warranty/repair claim.