Program & Parts Requests
As a courtesy to our valued Ray-Ban Canada customers, we provide repair service for any product not covered or past our warranty period. A repair charge will be assessed depending upon the style of your returned product. We will notify you of any charges and request payment in advance prior to any repair.
Please send the sunglasses with proof of date purchased, postage paid, and insured to:
Luxottica Consumer Warranty
947 Verbena Road
Please make sure to include a non-refundable processing fee of $12.50 with your sunglasses and your name, return address, and a brief description of the defect or damage. We are only able to return shipments to the Canada.
If you have any questions, please call our toll-free number: 1-866-472-9226 Monday - Friday 9:00am - 6:00pm EST.
For inquiries regarding spare parts or repairs, please contact 1-866-472-9226 Monday - 9:00am - 6:00pm EST or CanadaWarranty@us.luxottica.com.
A service representative will be happy to assist you.